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Paid Dues email not getting sent 7 years 1 month ago #61315

  • Curley
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I have been trying to use the Dues Follow-up function to send payment receipts. They are not being received by the members, nor am I as Treasurer receiving the email indicating that the dues follow-up and receipt has been sent. What am I missing?

Thanks
Curley
FNSB Club #586026
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Paid Dues email not getting sent 7 years 1 month ago #61317

  • SteveTheTechie
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That will go to members marked as having paid dues in the dues management module... Did you mark the members who paid?
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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Paid Dues email not getting sent 7 years 1 month ago #61411

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Yes, including myself. Updated the members before sending. Then double checked again when email did not appear. I even just sent myself a test message that has not yet come through the system. This function worked last dues period with no problems.
Curley
FNSB Club #586026
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Paid Dues email not getting sent 7 years 1 month ago #61412

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Ok we will have to look into it. Can you please tell us a member name that should have received the email so we can look them up in our logs?
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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Paid Dues email not getting sent 7 years 1 month ago #61413

  • Curley
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Carolyn Curley (myself)
Curley
FNSB Club #586026
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Paid Dues email not getting sent 7 years 1 month ago #61418

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So I have done several tests... I am not seeing an issue. :unsure:

Did you use the built in emailer or did you use the email address (duespaid or duesnotpaid)?
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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Paid Dues email not getting sent 7 years 1 month ago #61437

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On the Dues Follow-up tab I selected the Basic Follow-up Email-PAID DUES icon. The email form popped up. The recipients were noted from the updated Send Notices/Track Payments. I sent myself a TEST email using that function. The built-in emailer did not complete the task of sending the email.
Curley
FNSB Club #586026
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Paid Dues email not getting sent 7 years 1 month ago #61438

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Invoice function worked.
Email address for This email address is being protected from spambots. You need JavaScript enabled to view it. worked. The emailer function using the icon does not.
Curley
FNSB Club #586026
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