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club members randomly missing emails 9 years 1 month ago #45486

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Hi,

For some time now, club members have reported that they are not receiving messages when sent from the account members-xxxx@... Some members report that the messages they send don't go out.

I've checked the email addresses in our membership roster for every member that has had this problem. I've looked for any kind of logging of emails. I've searched for any documentation that might explain what's going on. But so far I can't solve this problem.

I would think that as administrator there would be some way for me to see if messages are bouncing or are undeliverable. Can anyone point me to where the logs of email messages are in the toastmastersclubs.org system?

Thanks,

Eric
Eric Winger
Silicon Forest Toastmasters
VP Membership
#9579
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club members randomly missing emails 9 years 1 month ago #45488

  • Jane Atkinson
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Please could you give us your club number.

It might also be helpful for the administrators if you also give the first name of members who are having the problem.
VPE Ernst&Young Achieving Potential, club 1137486 (Auckland, NZ)
FreeToastHost Field Officer, District 112 (Northern New Zealand)

Spare yourself anxiety and Backup your site regularly.

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club members randomly missing emails 9 years 1 month ago #45489

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Ulp, forgot the club number - 9579.

"Troubled members" - Cate, Karen, Oke. There have been others but those are some of the more recent problems.

fyi - I did have them check their spam filters.
Eric Winger
Silicon Forest Toastmasters
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#9579
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club members randomly missing emails 9 years 1 month ago #45490

  • SteveTheTechie
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I would think that as administrator there would be some way for me to see if messages are bouncing or are undeliverable. Can anyone point me to where the logs of email messages are in the toastmastersclubs.org system?


Not at this time. Reason: The logs are system level logs that show email activity for every club/district in the system (no separation), so for the sake of privacy considerations, we do not currently provide that information to clubs and districts. Brian and I can search those logs, however, and provide relevant excerpts, if needed.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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club members randomly missing emails 9 years 1 month ago #45491

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Thank you, any insights would be appreciated.
Eric Winger
Silicon Forest Toastmasters
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#9579
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club members randomly missing emails 9 years 1 month ago #45492

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Got this... (let me know if I should delete this for sake of privacy)
SUCCESS (User Email)	 Mon Feb  2 20:03:22 UTC 2015	 	 

"SUCCESS" means that the FreeToastHost email handler did not detect an error in its operation. There still could be errors elsewhere in the transmission process.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by Brian.
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club members randomly missing emails 9 years 1 month ago #45493

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I would advise checking the spelling of email addresses. Typos are more common than you may think.

I would advise telling your members to add toastmastersclubs.org to their email safe senders list (if they have one).
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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club members randomly missing emails 9 years 1 month ago #45495

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Yes, we should probably delete this message. I have it on email now.

That confirms that at least today's email went through. I will double check with the club members on whether today's was received.
Eric Winger
Silicon Forest Toastmasters
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#9579
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club members randomly missing emails 9 years 1 month ago #45515

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In the future, we can PM you any log excerpts... However, keep in mind that the PM system does not provide any mechanism like the [code] blocks we use in posts to keep the system from interpreting certain character sequences as emoticons or other. So if we send you log excerpts via PM, they may sometimes appear a bit garbled.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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club members randomly missing emails 8 years 4 months ago #54041

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I've had another occurrence, different member. ... We're club 9579.

Missed email was around 4:01pm on November 19th. Checked the email address spelling in free toast host. Had them check junk mail. Member still says their missing mail.

Any help to know if an email for bouncing to member with first name, Tekle.

Thanks,
Eric Winger
Silicon Forest Toastmasters
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#9579
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club members randomly missing emails 8 years 4 months ago #54043

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What ever you are trying to do you are not doing correctly, there is no email from or to the server from his email This email address is being protected from spambots. You need JavaScript enabled to view it. for the last 2 weeks.

What exactly are you trying to do?
How are you sending him email?

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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club members randomly missing emails 8 years 4 months ago #54044

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Right, same as in our earlier email. We're using the members-9579 email address. Most people are getting the mails, but not this member.
Eric Winger
Silicon Forest Toastmasters
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#9579
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club members randomly missing emails 8 years 4 months ago #54045

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no one sent an email to members-9579 this week.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
Last edit: by Brian.
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club members randomly missing emails 8 years 4 months ago #54046

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In my personal inbox I have one email from 11/19 from This email address is being protected from spambots. You need JavaScript enabled to view it. at 4:01pm PST.

I also have one from 11/18 from This email address is being protected from spambots. You need JavaScript enabled to view it. at 4:17pm PST.

Both appear to be coming through our members-9579 email address.
Eric Winger
Silicon Forest Toastmasters
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#9579
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club members randomly missing emails 8 years 4 months ago #54047

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When was the vpm email address changed?

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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club members randomly missing emails 8 years 4 months ago #54049

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I changed the member to be the VPM yesterday, but I believe that the email change was done a couple weeks ago to the member's current address.
Eric Winger
Silicon Forest Toastmasters
VP Membership
#9579
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