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Email to club members alias not delivering to one member 9 years 7 months ago #39011

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I am the VP Education for Eloquent Orators and one our members mentioned that she is not getting emails from me (sent to the member alias).

The member email alias is:
This email address is being protected from spambots. You need JavaScript enabled to view it.

I checked her profile and her address is correct:
This email address is being protected from spambots. You need JavaScript enabled to view it.

We have other members who work for Raytheon, so the firewall and security settings should be the same. I sent a test message to the members email alias and she is the only one so far who did not get the email. I can send emails directly to her account and they go through; only emails sent to the club member alias are not working.

Carey
Last edit: by . Reason: modified email address for privacy
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Email to club members alias not delivering to one member 9 years 7 months ago #39012

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Carey,

Has she checked her junk/spam folders? Is toastmastersclubs.org in her safe senders list or in her blocked senders list?

Does she receive agendas when sent from the website?
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Email to club members alias not delivering to one member 9 years 7 months ago #39031

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You have 2 members that start with b and work at raytheon what is the persons first name please

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Email to club members alias not delivering to one member 9 years 7 months ago #39038

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Brian,

It was Brenda
Last edit: by . Reason: can members see this editing box?
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Email to club members alias not delivering to one member 9 years 7 months ago #39041

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I see several email going to Brenda from non agenda sources. Please have her check her spam box.

Aug 25 02:28:43 toastmastersclubs sendmail[20115]: s7P2Sbon020112: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:06, xdelay=00:00:05, mailer=esmtp, pri=157315, relay=lax-mailin2.raytheon.com. [199.46.200.206], dsn=2.0.0, stat=Sent (s7P2ScF3026074 Message accepted for delivery)
Aug 25 02:35:02 toastmastersclubs sendmail[29564]: s7P2Yu31029558: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:06, xdelay=00:00:06, mailer=esmtp, pri=162287, relay=lax-mailin2.raytheon.com. [199.46.200.206], dsn=2.0.0, stat=Sent (s7P2YuLg029256 Message accepted for delivery)
Aug 27 16:06:01 toastmastersclubs sendmail[29839]: s7RG5sUT029832: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:07, xdelay=00:00:07, mailer=esmtp, pri=121648, relay=lax-mailin2.raytheon.com. [199.46.200.206], dsn=2.0.0, stat=Sent (s7RG5t7A015154 Message accepted for delivery)
Aug 29 18:23:11 toastmastersclubs sendmail[893]: s7TIN7k6000889: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:04, xdelay=00:00:04, mailer=esmtp, pri=128475, relay=bos-mailin2.raytheon.com. [199.46.198.206], dsn=2.0.0, stat=Sent (s7TIN79R012547 Message accepted for delivery)

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Email to club members alias not delivering to one member 9 years 7 months ago #39306

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Sorry to just get back on this. Brenda mentioned that she is not receiving any emails from Toastmasters, Agenda or mine directly to the members email alias. I asked her to check her SPAM filter and she said nothing has changed. There are several members who work for Raytheon who do not have this issue. I will have her check again. It looks like looking at the log you included, the messages are going through.

Thank you.

Carey
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Email to club members alias not delivering to one member 9 years 7 months ago #39307

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Brenda's email server IS ACCEPTING the emails. She needs to contact her IT folks and find out where they are sending the emails.

Sep 15 20:31:21 toastmastersclubs sendmail[3894]: s8FKVDWd003891: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:08, xdelay=00:00:08, mailer=esmtp, pri=128016, relay=lax-mailin2.raytheon.com. [199.46.200.206], dsn=2.0.0, stat=Sent (s8FKVEB4027612 Message accepted for delivery)

Sep 15 21:47:00 toastmastersclubs sendmail[24946]: s8FLku3e024942: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:04, xdelay=00:00:04, mailer=esmtp, pri=128123, relay=bos-mailin2.raytheon.com. [199.46.198.206], dsn=2.0.0, stat=Sent (s8FLkuC2019252 Message accepted for delivery)

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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