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TOPIC:

Can't connect GODADDY to FTH 9 years 6 months ago #39977

RAYO
Topic Author
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New Member
Posts: 4
Thank you received: 0

RAYO - Crystal Beach ToastmastersClub 1433820

I entered all the info for domain setup with GODADDY but 24 hours later it still doesn't work. Talked to their tech support & they said that their system cannot complete handshake with FTH. Here is a copy of email from GODADDY:

Ray,
Your NameServers are set to be as of 10/15/14:
ns1.freetoasthost.org
ns2.freetoasthost.org

Please verify the authoritative zone file ip address on the FreeHost interface.

Your HostError from NetWork-Tools
network-tools.com/default.asp?prog=expre...st=CRYSTALBEACHTM.CA

Error: Try againHost name: crystalbeachtm.ca
Alias: crystalbeachtm.ca
is from () in region

The topic has been locked.

Can't connect GODADDY to FTH 9 years 6 months ago #39986

SteveTheTechie
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FreeToastHost Developer
Posts: 13529
Thank you received: 3831

You need to use the docs for this... Custom domains are an advanced feature. Must pay attention to details in the doc.

support.toastmastersclubs.org/component/...r-various-registrars

Please refer your domain registar customer service to the doc.

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

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Can't connect GODADDY to FTH 9 years 5 months ago #40019

RAYO
Topic Author
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Posts: 4
Thank you received: 0

RAYO 1433800 Still can't connect GODADDY & FTH. They say that I have to update my zone file record at FTH. I don't know how to do that.
Also here is a new problem. When I go to club website 1433800.toastmastersclubs.org , I can see the site but unable to make changes when logged in as admin. Received the following error message:

You have errors in your form below. Please scroll down and correct the following:

Basic Settings Tab - This domain is not yet pointing to the IP address 50.19.253.65. In your domain registrar's DNS area, modify the exisitng "A" and "MX" records for this domain, to point to 50.19.253.65, wait the amount of time as specified by your domain host, then try again.

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Can't connect GODADDY to FTH 9 years 5 months ago #40020

SteveTheTechie
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FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Did you refer your registrar to the doc I posted the link for?
I see your WHOIS information: www.viewdns.info/whois/?domain=crystalbeachtm.ca

*All* DNS-related tasks to set this up must be done via your registrar.
I do not see any DNS records set up for this domain: www.viewdns.info/dnsrecord/?domain=crystalbeachtm.ca

You are getting the error because you entered a domain name in the basic settings tab that is not set up correctly.

As I indicated previously, custom domain names is an advanced feature. You need to follow our docs and directions to get this set up correctly. We have quite a few clubs that use a custom domain name but some run into the same initial challenges in getting their DNS records set up correctly--patience and persistence is required. I wish we could make it simpler, but it kind of "is what it is".

Last edit: by SteveTheTechie.

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Can't connect GODADDY to FTH 9 years 5 months ago #40030

Brian
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Administrator
Posts: 11636
Thank you received: 3880

You are using the WRONG name servers you need to use the Godaddy name servers

remove and change to the godaddy name servers

Name servers:
ns1.freetoasthost.org
ns2.freetoasthost.org

Follow the instructions here. Scrole down for the godaddy instructions.
support.toastmastersclubs.org/doc/item/d...r-various-registrars

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

The following user(s) said Thank You: SteveTheTechie

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Can't connect GODADDY to FTH 9 years 5 months ago #40097

RAYO
Topic Author
Offline
New Member
Posts: 4
Thank you received: 0

I RECEIVED THE .PNG FROM GODADDY VERIFYING MY SETTINGS. ALSO HOST ERROR REGARDING ZONE FILE.

Ray,
Your NameServers are set to be as of 10/15/14:
ns1.freetoasthost.org
ns2.freetoasthost.org

Please verify the authoritative zone file ip address on the FreeHost interface.

Your HostError from NetWork-Tools
network-tools.com/default.asp?prog=expre...st=CRYSTALBEACHTM.CA

Error: Try againHost name: crystalbeachtm.ca
Alias: crystalbeachtm.ca
is from () in region

The topic has been locked.

Can't connect GODADDY to FTH 9 years 5 months ago #40100

Brian Offline Administrator Posts: 11636 Thank you received: 3880	do NOT use the name servers ns1.freetoasthost.org ns2.freetoasthost.org USE the godaddy name servers Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.