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File Manager can subtract but not add, why? 9 years 3 months ago #42719

  • SimonWalliker
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I downloaded files, refreshed the content. Intended add the files back but have been prevented. The files are under the 5meg limit, and the old file have been deleted so no corruption can occur. I have no further ideas, so your assistance would be appreciated. Club 1851
Simon Walliker, DTM
Frankston Toastmasters Club SAA
Western Port Bay Toastmasters Pros Club Sponsor
Last edit: by SimonWalliker.
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File Manager can subtract but not add, why? 9 years 3 months ago #42721

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What is the error you are receiving?

What browser and version are you using?

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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File Manager can subtract but not add, why? 9 years 3 months ago #42734

  • SteveTheTechie
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Please also either post your club number at the start of every thread or put it in your forum signature--you can use the link at the bottom of my forum signature below to set up your forum signature.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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File Manager can subtract but not add, why? 9 years 3 months ago #43163

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google chrome and the new version of Free Toast Host
Simon Walliker, DTM
Frankston Toastmasters Club SAA
Western Port Bay Toastmasters Pros Club Sponsor
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File Manager can subtract but not add, why? 9 years 3 months ago #43164

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Club 1851
1851.toastmastersclubs.org
Simon Walliker, DTM
Frankston Toastmasters Club SAA
Western Port Bay Toastmasters Pros Club Sponsor
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File Manager can subtract but not add, why? 9 years 3 months ago #43165

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Club 1851
1851.toastmastersclubs.org

Your club number is in your forum sig now, so you will not need to post it again. We see it in your forum sig. (easier that way)

We will look into this.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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File Manager can subtract but not add, why? 9 years 3 months ago #43166

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I use Google Chrome and have just tested this as follows:
I uploaded a large file (>4MB) - it took quite a while to upload, over a minute - would depend on your internet speed and the FTH Server.
I then deleted the file and then loaded it again. No problems.

There was an issue with some members being logged out and not realising that they had been logged out a while ago. That issue seems to have been resolved, but it is possible you were caught up in it when you had the problem.

Please will you try the following:
Click on the "reload website from server" link at the very bottom of your webpage, to make sure you have all the latest code.
Try uploading a small file
If that works try reloading one of your original files.

Let us know if it works, and if it doesn't let us know the process you are following, e.g. what is the file type you are loading? do you get to select the file for download? do you see the donut going round as the file is being uploaded? do you get any messages? is the screen closing unexpectedly? Anything of relevance might help us resolve the problem
Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/
HOT, President 2023-2024 hot.toastmastersclubs.org
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File Manager can subtract but not add, why? 9 years 3 months ago #43167

  • SteveTheTechie
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Also, are your cookie settings correct? (If they are not, then you can get logged out in the middle of trying to do something.)
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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File Manager can subtract but not add, why? 9 years 3 months ago #43168

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I tried multiple times about four hours ago to load a file, and usually got a message that it was successfully uploaded, but the spinning disk kept spinning. Opening the site again disclosed no file had been uploaded. I tried again a few minutes ago, and the same thing happened. I have tried clicking on the link at the page bottom to reload, and done this both from Chrome and IE. Earlier, after attempting the upload and hitting F5/reload, I was getting logged out.

In IE right now, the Upload button doesn't do anything. Oh, and it's logging me out again when reloading from server.

The attached screen shot shows the file I'm trying to upload at the top of the list (OO Table Topics How.pdf- yes it's a valid pdf it opens in Adobe reader) and you can see the three dots of the spinning "disk".

Cookies- I'm not having problems doing other things, either other sites or this site (except this).

Don't know if it matters but I'm not the primary admin, I'm doing this under my login with rights granted to file manager.
Thanks in advance for any help.
Nelson R. Pardee, DTM
Orange Orators, 1027292
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File Manager can subtract but not add, why? 9 years 3 months ago #43169

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You need to get your cookies set correctly.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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File Manager can subtract but not add, why? 9 years 3 months ago #43171

  • Jane Atkinson
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Don't know if it matters but I'm not the primary admin, I'm doing this under my login with rights granted to file manager.
Thanks in advance for any help.


Thanks, I think this is quite important. I ran into exactly the same issue earlier.

Steve, this is the same bug I ran into while testing before release. I can still replicate it now. I'm currently logged in as user with access to the file manager, not as admin.

On this particular occasion, I'm using latest Firefox (just updated) on Vista. I checked cookie settings.

I can check it in my usual system if that would help.
VPE Ernst&Young Achieving Potential, club 1137486 (Auckland, NZ)
FreeToastHost Field Officer, District 112 (Northern New Zealand)

Spare yourself anxiety and Backup your site regularly.

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File Manager can subtract but not add, why? 9 years 3 months ago #43172

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Cookies seem to be fine, and have not been logged out in the process
Simon Walliker, DTM
Frankston Toastmasters Club SAA
Western Port Bay Toastmasters Pros Club Sponsor
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File Manager can subtract but not add, why? 9 years 3 months ago #43173

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Very same experience, I also am not the primary admin.
Simon Walliker, DTM
Frankston Toastmasters Club SAA
Western Port Bay Toastmasters Pros Club Sponsor
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File Manager can subtract but not add, why? 9 years 3 months ago #43176

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Ok, I was able to identify a problem in the server code. It has been fixed. Sorry for any inconvenience.

Please reload your browser and give it another try. Please let us know the outcome one way or the other.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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File Manager can subtract but not add, why? 9 years 3 months ago #43177

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I was able to successfully upload and then rename a file while logged in as a member only.

However, when I renamed the file, the donut kept on spinning and the Save button remained greyed out, even though it was successful. I eventually just closed the admin console by cancelling out of it.
VPE Ernst&Young Achieving Potential, club 1137486 (Auckland, NZ)
FreeToastHost Field Officer, District 112 (Northern New Zealand)

Spare yourself anxiety and Backup your site regularly.

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File Manager can subtract but not add, why? 9 years 3 months ago #43179

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I was able to successfully upload and then rename a file while logged in as a member only.

However, when I renamed the file, the donut kept on spinning and the Save button remained greyed out, even though it was successful. I eventually just closed the admin console by cancelling out of it.


Ok, you should be good now. Just use the blue reload link and you should be good to go.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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File Manager can subtract but not add, why? 9 years 3 months ago #43181

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Working fine now.
VPE Ernst&Young Achieving Potential, club 1137486 (Auckland, NZ)
FreeToastHost Field Officer, District 112 (Northern New Zealand)

Spare yourself anxiety and Backup your site regularly.

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File Manager can subtract but not add, why? 9 years 3 months ago #43204

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Seems to be working for me now, too. Thanks, Steve, for working on it quickly.
Nelson R. Pardee, DTM
Orange Orators, 1027292
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