TOPIC:

I can no longer access to admin console by hitting "Launch admin console" button when I login on iPad. I don't have a problem when logging in on my laptop.

Thank you for your help in avance.


Club #3467739
Dullessouth.toastmastersclubs.org

I have just launched the admin console on my iPad without any problem. Please try reloading (bottom line of your website - "click here to reload from server"). It might be worth logging out as site admin before doing this, and log in again after the reload.

Thank you, Pam. I tried what you suggested, but it did not work.

I think the problem is with my iPad. I can access the admin console on my iPhone. I will try to figure out what is the issue. Thank you again, Pam.

On your iPad:
Can you log on as a member and access member content (eg agendas)?
Can you recall when last you logged on as admin and launched the admin console successfully? I am assuming you are managing to login as admin and the problem is only when you click on the "launch admin console" button. What do you see when you try launching the admin console?

Yes, I can access everything that members can access when I log in as a member. I think it was 10-14 days ago when I last logged on as admin and launched admin console on iPad. When I click on the "launch admin console" nothing happens. Thank you.

Check your cookies setting. Mine is set to "Allow from Websites I visit", which I think is the default.

Else see if "Clear History and Website data" helps.

Mine is set to "Allow from website I visit" as well. I cleared the history and still it doesn't work.

By the way, I have received login key along with the instructions saying, "Once in, click on "launch admin console", click on the "Administrator Info" tab, enter/change your password there, then click "Save". Three times I posted my question. Am I supposed to receive this message each time I post my question or reply to this support page?



dullessouth.toastmastersclubs.org
3467739

No - the forum and your FTH clubsite are two different sites, this must be happening as you login as admin.

But that gives me a clue - it seems that your login as admin isn't working correctly. Something is triggering the "forgot your password" link which is why you are getting the email. It is strange that you see the Launch Admin Console button after that - it is as though the system is still waiting for your password but is already showing the "Launch admin console" button. I have tried forcing the message on my iPad but I don't see the Launch button.

Try this: Log out as admin, then login again and enter your password first, then your club number and then click the login button.

Thank you all your help, Pam. I tried everything you suggested but I still have a problem. This is just wierd.

3467739
Dullessouth.toastmastersclubs.org

Pam is best suited to help with this because she has an iPad (I do not) and she is familiar with it.

However, if you will allow me to shoot from the hip with something to try... if you switch to a different page than your home page first, can you then access the admin console? Sometimes the issue is with home page content that goofs things up. Because of that, sometimes we tell users to switch to a different page (e.g. Meeting Info/Directions) that is less likely to contain an issue before trying to access the admin console. (sometimes this approach works)

Thank you, Steve. I have just tried it and it did not make any change.....

I really appreciate your support. You guys are amazingly helpful.

Chi - a few more thoughts.
Are you logged in as member and admin or just as admin? It shouldn't make any difference but try logging out as both member and admin. Do you have multiple club website sessions open? Close them all and open a fresh session. I can access your site as admin and launch the console on my iPad, so I suspect there could be some conflict on your iPad.

Confirm that you can't see the "Launch admin console" button yet. Now try logging in again. Just enter your club no & password and check that you don't have any messages in the top part of the login screen before you press "login". After pressing login can you see the "Launch admin console" button? Do you get a new password reset email?

Pam - I followed the steps you illustrated. I see the "launch admin console" button after pressing login. I didn't get a password reset email.

Thank you,
Chi

3467739
Dullessouth.toastmastersclubs.org

Have you tried clearing history and website data?

I'm running out of ideas . It has to be something on your iPad. Is your iOS up to date? I don't think that should matter.

When you click the button, do you get the sense that it is reacting but nothing happens,or does it seem that it isn't actually clicking? Can you scroll it to a different spot on your iPad and try clicking there. I sometimes find I hit a dead spot on other applications, and by moving the screen it will work.

After I explored more with my iPad and when I minimized the safari screen, I realized the private browsing was turned on. I cannot turn on or off this functionality on the setting menu, I didn't realize that. I must have turned it on accidentally. I turned it off and I can now have access to the admin console from my iPad. I am sorry for bothering you for this issue and thank you very much for the time you spent to help me.

3467739
Dullessouth.toastmastersclubs.org

Thanks for the follow up post. Yeah, the special settings modes of Safari can really mess things up.

Steve

By posting your findings, you have added to the resources available to other members.

THANKS!!