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Authentication Email not Received 9 years 1 month ago #46944

  • stefcoss
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I have a couple of people that have not received the authentication email. Spam/Junk folders have been checked.

Club#3872
www.burnabytoasters.org

First names:

Alejandro
Test
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Authentication Email not Received 9 years 1 month ago #46946

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First names please so we can check the logs.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Authentication Email not Received 9 years 1 month ago #46947

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First names:

Alejandro
Test


The name "Test" was a test account I had created to test the email after getting the complaint.
Last edit: by stefcoss.
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Authentication Email not Received 9 years 1 month ago #46950

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I can see the email being delivered to Alejandro, here is the one i just sent.

Feb 27 00:27:41 toastmastersclubs sendmail[15890]: t1R0Reww015886: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120781, relay=gmail-smtp-in.l.google.com. [74.125.22.27], dsn=2.0.0, stat=Sent (OK 1424996861 f131si2427123qhe.125 - gsmtp)

there was an issue with trusters.com it has been corrected

Feb 27 00:46:44 toastmastersclubs sendmail[30504]: t1R0kivL030501: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=120778, relay=trusters.com. [192.185.140.29], dsn=2.0.0, stat=Sent (OK id=1YR94m-00078G-Sr)

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The following user(s) said Thank You: stefcoss
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Authentication Email not Received 9 years 1 month ago #46952

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Thanks :)
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Authentication Email not Received 9 years 3 weeks ago #47305

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Authentication Email still not received by:


Club: 3872
First Name: Alejandro

I tried changing the email address as well. Welcome email works but auth email does not come through.
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Authentication Email not Received 9 years 3 weeks ago #47307

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The email was delivered to Hotmail, he need to check his junk/spam box

Mar 2 23:31:14 toastmastersclubs sendmail[13812]: t22NVDLh013809: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120782, relay=mx2.hotmail.com. [65.55.37.120], dsn=2.0.0, stat=Sent ( <This email address is being protected from spambots. You need JavaScript enabled to view it.> Queued mail for delivery)

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Authentication Email not Received 9 years 3 weeks ago #47308

  • SteveTheTechie
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Also, have him set up @toastmastersclubs.org as a safe sender in Hotmail. (Important)
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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Authentication Email not Received 9 years 3 weeks ago #47310

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I made a small change so that club admins will now get a copy of the member authentication email when it is sent.
(except without the actual authentication link in it)
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
The following user(s) said Thank You: stefcoss, Pam
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Authentication Email not Received 9 years 3 weeks ago #47312

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Thanks guys for the quick response. The service here is truly amazing.
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