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TOPIC:

Member not recieving Authentication Email 9 years 1 week ago #48797

hronekj2010
Topic Author
Offline
New Member
Posts: 1
Thank you received: 0

Some of our club members are not getting their authentication email for logging onto our club website. Most recently, our member Lance tried and did not receive an email. I did receive an email that he requested a new member password. I had him add the This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. to his contact list and he still not receive it. Does the server show the website sent him an email?

Justin
Club Number: 3253329
Club Website: rss.toastmastersclubs.org/

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Member not recieving Authentication Email 9 years 1 week ago #48798

RogerM Visitor	Yes, the email log does show that emails were sent to Lance and others. Have you had the company IT department white list the addresses as well?
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Member not recieving Authentication Email 9 years 1 week ago #48799

Brian
Offline
Administrator
Posts: 11647
Thank you received: 3880

the email is being accepted by his email service, it looks like a company email he will have to check with the IT group what they are doing with the email

Apr 15 17:39:51 toastmastersclubs sendmail[7196]: t3FHdnJr007193: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=120793, relay=mail2.cat.com. [198.206.246.199], dsn=2.0.0, stat=Sent (1tsvhqg0yh-1 Message accepted for delivery)

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

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Member not recieving Authentication Email 9 years 1 week ago #48806

SteveTheTechie Offline FreeToastHost Developer Posts: 13529 Thank you received: 3831	Also, please refer to the following doc: support.toastmastersclubs.org/doc/item/e...embers-receive-email Regards, Steve James, DTM FreeToastHost System Developer Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years. >>> Please put your club number in your forum profile. CLICK here to edit your profile.
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