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member email will not upload 7 years 5 months ago #58805

  • Gillybeth
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Greetings!

I am having trouble getting a new members email to upload. It is a hotmail address. When I type it in the box, the box highlights red. When I save, it defaults to the email given by FTH. I have never had this problem, even with other hotmail addresses. I did check with the member to make sure address was correct.

Thoughts?

Thanks,

Gillian
Gillian Springer
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member email will not upload 7 years 5 months ago #58806

  • SteveTheTechie
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Please post a screen shot so that we can see what you are seeing.

support.toastmastersclubs.org/doc/item/h...ake-a-screen-capture
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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member email will not upload 7 years 5 months ago #58809

  • Gillybeth
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I have a mac. It did not give the option of saving as a jpeg. let me know if you can get the screen shot via this method.

Thank you!
Gillian Springer
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cnm.toastmastersclubs.org
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member email will not upload 7 years 5 months ago #58810

  • SteveTheTechie
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Primary email address and secondary email address should not be the same. OR secondary should be blank.

That is the issue.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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member email will not upload 7 years 5 months ago #58811

  • Gillybeth
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Nope, I have tried it every way you can try it. I can't get Nalin's hotmail account to load as his primary account. Every time I go back to the Membership page, it only has the (This email address is being protected from spambots. You need JavaScript enabled to view it.) email.
Gillian Springer
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member email will not upload 7 years 5 months ago #58812

  • SteveTheTechie
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Scroll up the dialog... what is the error message that shows?
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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member email will not upload 7 years 5 months ago #58814

  • Gillybeth
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lol. first time I realized there was an error message. Still not sure what it means. I have never had any problem adding new members to the web site. Until now... So what do I do?
Gillian Springer
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cnm.toastmastersclubs.org
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member email will not upload 7 years 5 months ago #58815

  • SteveTheTechie
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Nalin already exists in your Prospects List... look at that tab in MM. The error is flagging that fact... You cannot have the same email address for two different membership entries

You can ditch either the Prospect record or the Member record, then you should be able to make everything work fine.

The Prospect record probably got created by the Contact Us form. (so you do not have to enter twice)
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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