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FTH not working 7 years 1 month ago #61809

estephens28 Topic Author Offline New Member Posts: 2 Thank you received: 0	Hi, Several members are unable to login to our club website. They've tried different browsers and devices, but it is not working. They receive a TCP error. americangeneral.toastmastersclubs.org/
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FTH not working 7 years 1 month ago #61810

Brian Offline Administrator Posts: 11642 Thank you received: 3880	americangeneral.toastmastersclubs.org/ is working correctly 1507473.toastmastersclubs.org/ is working as well. i will need the Internet IP address they are accessing from. Go to google and ask the question "what is my ip" Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560 The following user(s) said Thank You: slindahl
	The topic has been locked.

FTH not working 7 years 1 month ago #61819

slindahl
Offline
New Member
Posts: 8
Thank you received: 2

Elizabeth and I are both members of the same club and I am personally having issues accessing the site.

My IP# is 192.168.1.3. The error I'm getting is below. This happens in all browsers. Any help you can provide is appreciated!

Network Error (tcp_error)

A communication error occurred: "Connection refused"
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

For assistance, contact your network support team.

The topic has been locked.

FTH not working 7 years 1 month ago #61820

Brian Offline Administrator Posts: 11642 Thank you received: 3880	192.168.1.3 is not an internet IP is is a private network IP assigned by your local router. use this tool to get your INTERNET IP address www.whatsmyip.org/ Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560 The following user(s) said Thank You: slindahl
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FTH not working 7 years 1 month ago #61821

slindahl Offline New Member Posts: 8 Thank you received: 2	Thanks for the link! My IP# is: 167.230.140.11 thanks,
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FTH not working 7 years 1 month ago #61822

Brian Offline Administrator Posts: 11642 Thank you received: 3880	That IP range was blocked do to misuse. I have removed the block for now but it may happen again. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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FTH not working 7 years 1 month ago #61824

slindahl Offline New Member Posts: 8 Thank you received: 2	Wow - thank you! I am now able to access the site, but... Can you please give me more details regarding why this IP was blocked? That is concerning and is affecting others as well. Is there something on our end that we should look into? thank you!
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FTH not working 7 years 1 month ago #61825

Brian Offline Administrator Posts: 11642 Thank you received: 3880	sorry no i cleared my trash this week. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560 The following user(s) said Thank You: slindahl
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FTH not working 7 years 1 month ago #61826

slindahl Offline New Member Posts: 8 Thank you received: 2	Ok well thanks SO much for your help! You fixed the issue so quickly and we really appreciate that! Sarah G.
	The topic has been locked.