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Someone keeps going in as one of our members 7 years 1 month ago #61890

  • LouisaSteele
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Keep getting message that the same member has requested a password reset.
Been going on for months and he never goes to the website.
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Someone keeps going in as one of our members 7 years 1 month ago #61892

  • Pam
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Two possibilities I can think of:

1 - the member is trying to log in but is not succeeding. Have you asked him if he needs assistance? The main reason the notification is sent to the admin is so that you are aware that he might be having trouble logging in.
2 - someone else is (possibly accidentally) trying to log in using this member's name

Either way, the authorisation will go to the member's email address as stored in Membership Management. The authorisation could be going to his spam folder, or his email address could be wrong.
Pam Holley, DTM
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Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/
HOT, President 2023-2024 hot.toastmastersclubs.org
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Someone keeps going in as one of our members 7 years 1 month ago #61893

  • LouisaSteele
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Hi Pam

I have checked each time with the member and he is not going in.

Our club is 3498 and the member is Jonathan
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Someone keeps going in as one of our members 7 years 1 month ago #61895

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I see one request a few hours ago, but nothing else in the last month.


Does Jonathan get the authorisation emails? Did he get the last one? Anyone can trigger an email notification.
If it isn't him and someone is trying to use his name to get in, they won't succeed as the authorisation will go to Jonathan
Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/
HOT, President 2023-2024 hot.toastmastersclubs.org
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Someone keeps going in as one of our members 7 years 1 month ago #61897

  • SteveTheTechie
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Louisa, please check with Chris, your VPM.

(I did a look at IP addresses used to access the system. Not an exact match, but close... it could be Chris.)
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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