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Unable to log into our site 6 years 11 months ago #62979

slindahl Topic Author Offline New Member Posts: 8 Thank you received: 2	Users are currently unable to log into our American General Toastmasters website. It appears that the users are not being recognized on the site at all. A screenshot is attached. Any help you can provide is appreciated! Thank you, Sarah Gonzales VP of Membership, American General Toastmasters Club Attachments:
	The topic has been locked.

Unable to log into our site 6 years 11 months ago #62980

Brian Offline Administrator Posts: 11647 Thank you received: 3880	Without a club Number we cannot see what the issue is. Did you ask your site admin if they had added you to the site? Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Unable to log into our site 6 years 11 months ago #62981

slindahl Topic Author Offline New Member Posts: 8 Thank you received: 2	I am an admin and have logged in and setup members previously. Several of our current members have been unable to login today. Our club # is 1507473. Thank you!
	Last edit: by slindahl. The topic has been locked.

Unable to log into our site 6 years 11 months ago #62982

Brian Offline Administrator Posts: 11647 Thank you received: 3880	There are no members in the members database for the club 1507473 The site admin needs to add Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Unable to log into our site 6 years 11 months ago #62983

slindahl Topic Author Offline New Member Posts: 8 Thank you received: 2	OMG - as of April, we had 52 members and 151 former members and guests on our roles! No idea how the data got munged. Is there any way to recover the data? Thanks,
	The topic has been locked.

Unable to log into our site 6 years 11 months ago #62984

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

slindahl wrote:
OMG - as of April, we had 52 members and 151 former members and guests on our roles!

No idea how the data got munged.

Is there any way to recover the data?

Thanks,

I see a lot of Prospects / Guests / Former Members, but nothing on the Members tab. My suggestion is to look at the other tabs and make sure someone did not just accidentally move the members to another tab.

The reason I suggest you do this is that the membership module has un-delete built in, but will only allow that if members were actually deleted. In this case, the undelete is greyed out on the members tab, which means there are no available deleted members to undelete. Because of this, it may be possible they were simply moved to another tab instead of deleted... Do you follow my logic?

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

Last edit: by SteveTheTechie.

The topic has been locked.

Unable to log into our site 6 years 11 months ago #62989

slindahl Topic Author Offline New Member Posts: 8 Thank you received: 2	You were right! All our members had been moved to former members. I've restored everything. Thanks as always for your prompt and very useful help! The following user(s) said Thank You: SteveTheTechie
	The topic has been locked.