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TOPIC:

Floating Banner Error 6 years 8 months ago #64951

emorales
Topic Author
Visitor

I wanted to update the floater message bar for both guests and members with upcoming events, including a link for registration.
However, after clicking save, I received the following error message, I don't understand what this means.
Looking for any guidance, please.

You have errors in your form below. Please scroll down and correct the following:
Basic Settings Tab - This domain is not yet pointing to the IP address 50.19.253.65. In your domain registrar's DNS area, modify the exisitng "A" and "MX" records for this domain, to point to 50.19.253.65, wait the amount of time as specified by your domain host, then try again.

The topic has been locked.

Floating Banner Error 6 years 8 months ago #64952

Brian Offline Administrator Posts: 11647 Thank you received: 3880	we require your club number to check what is happening. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Floating Banner Error 6 years 8 months ago #65001

emorales Topic Author Visitor	My club number is 8600
	The topic has been locked.

Floating Banner Error 6 years 8 months ago #65002

Brian Offline Administrator Posts: 11647 Thank you received: 3880	The dns at the registrar for your domain name is not setup correctly. FTH does not support domain forwarding. You will not be able to save anything until the domain is corrected or removed. please read the documentation at support.toastmastersclubs.org/doc/item/dns-settings-overview Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Floating Banner Error 6 years 8 months ago #65003

emorales Topic Author Visitor	How can I know which domain this problem is referring to? We use the following: -advancedclub.com -keynote.toastmastersclubs.org
	The topic has been locked.

Floating Banner Error 6 years 8 months ago #65004

Brian Offline Administrator Posts: 11647 Thank you received: 3880	advancedclub.com is the domain your club controls and the error is about. We control the toastmastersclubs.org domain. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.