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Troubleshooting FTH Emails 2 years 11 months ago #83682

mbahl
Topic Author
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New Member
Posts: 1
Thank you received: 0

Greetings,

I am writing from Virtual Parliamentarian Toastmasters (Club #7850496) and it has come to our attention that our President can't email This email address is being protected from spambots. You need JavaScript enabled to view it. in any of the fields (To, CC, and BCC) for our VPM to receive emails using this alias. Our President uses a Gmail account while our VPM uses a Yahoo email account. The error message in the subject is "[FreeToastHost] Message Not Delivered" with the body of the email stating, "You do not have the right permissions to send an e-mail to this e-mail address (This email address is being protected from spambots. You need JavaScript enabled to view it.) from This email address is being protected from spambots. You need JavaScript enabled to view it. . Be sure your "From" address in your e-mail client is the same as your address in your toastmastersclubs.org member profile." I've attached a sample email to help troubleshoot.

Could you kindly assist with this?

Thanks,
Maya

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Troubleshooting FTH Emails 2 years 11 months ago #83691

Brian
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Administrator
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Thank you received: 3880

1) Please ask your president to stop using the cc:

2) also why is your president sending email to herself?

To:[This email address is being protected from spambots. You need JavaScript enabled to view it.] CC:["This email address is being protected from spambots. You need JavaScript enabled to view it." <This email address is being protected from spambots. You need JavaScript enabled to view it.>, "This email address is being protected from spambots. You need JavaScript enabled to view it." <This email address is being protected from spambots. You need JavaScript enabled to view it.>] This email address is being protected from spambots. You need JavaScript enabled to view it. Subject:[Re: VPs - Request for Link to Recording of Exec Meeting (4/22)?] ALL To:[] ALL CC:[]
WARNING (Domain Unknown to FTH/Maybe CC'd: gmail.com) Mon 2021/04/26 18:07:10 UTC Club:[] From:[This email address is being protected from spambots. You need JavaScript enabled to view it.]

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

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Troubleshooting FTH Emails 2 years 11 months ago #83692

SteveTheTechie
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FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Brian: They should not have any issues using CC:. However, the OP is mentioning the use of BCC, which we do not support.

I believe the following entry in our email logs is relevant:

FAILURE (Unauthorized From: jennyliu.tm@gmail.com; Valid To; Bounced)	 Thu 2021/04/29 21:01:47 UTC	 Club:[]	 From:[jennyliu.tm@gmail.com]	 To:[vpm-7850496@toastmastersclubs.org]	 CC:[virtual.parliamentarians@gmail.com]	 		Subject:[Re: VPs Biz Meeting (4/28) - Times to Sync for Minutes Committee Support?]	 ALL To:[]	 ALL CC:[]	Server Email FOR:[vpm-7850496@toastmastersclubs.org]

I believe this warrants further investigation.

Reason: Per the above log entry, the code is flagging This email address is being protected from spambots. You need JavaScript enabled to view it. as an unauthorized From email address. Typically, this will happen if someone sends from an email address that is not in their member profile. However, it looks like Jenny has entered this email address in her member profile. Hmmm...

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

Last edit: by SteveTheTechie.

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Troubleshooting FTH Emails 2 years 11 months ago #83693

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Maya: Did Jenny just add this email address to her profile very recently? (just checking if she maybe sent email from it before putting it in her profile)

I have confirmed that the email address is not blacklisted.

I have confirmed that the vpm email address is not disabled by the VPM.

Please have Jenny send a test email to the VPM email address, but prefix the subject line with {{trace,savein}} . This will save some troubleshooting information that I can take a look at.

Last edit: by SteveTheTechie.

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Troubleshooting FTH Emails 2 years 11 months ago #83694

VPOO Offline Junior Member Posts: 21 Thank you received: 1	Thanks for the quick replies & suggestions. The test email with your prefix in the subject was received by our VPM. I've attached the confirmation email. This message has an attachment file. Please log in or register to see it.
	Last edit: by VPOO. The topic has been locked.

Troubleshooting FTH Emails 2 years 11 months ago #83695

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Ok, well I am not sure what to say then.

If your vpm is receiving the emails that she was not previously receiving, and my troubleshooting information is telling me that everything is working fine (that is what I see), then I am not sure if there is anything to do on this. I need to be able to reproduce a problem and see how it is occurring to be able to resolve it. :unsure: