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TOPIC: Submission Error when trying to point my club at a new custom domain.

Submission Error when trying to point my club at a new custom domain. 1 week 6 days ago #65345

  • jspirko
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I'm trying to change my custom domain from octoaster.com to sharkmasters.org. I get the attached data submission error every time. I tried it in IE and Chrome so far. Both browsers give me the same error.
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Submission Error when trying to point my club at a new custom domain. 1 week 6 days ago #65346

  • RogerM
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Please provide your club number in every post so we can assist you better.
To expedite support, please add your club number to your signature!

CLICK HERE to edit your "signature" for forum messages (at the bottom of the "Profile Information" tab) and include your club # there.

Roger L. Morehouse DTM
Crown City Club 2465
Cortland NY USA


2465.toastmastersclubs.org
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Submission Error when trying to point my club at a new custom domain. 1 week 6 days ago #65349

  • jspirko
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Sorry about that, I should have known...

Club # 1331496

1331496.toastmastersclubs.org/
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Submission Error when trying to point my club at a new custom domain. 1 week 5 days ago #65363

  • LindaMann
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It looks as though you created a website name in another name... You cannot change that here... If you want to change the name, you need to go to the domain in which you created it and delete that one and pay for another domain under the new name.
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Submission Error when trying to point my club at a new custom domain. 1 week 5 days ago #65378

  • jspirko
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We already bought another domain name and I found a work around for the issue so I'm OK now. In case you want to share it here it is. If you have an existing domain that you are forwarding your site to and want to change it you need to first delete the existing domain in the admin console and save it. After that go back to your site using the http://[club number].toastmasterclubs.org. Once there login is admin, navigate back to the basic setting and add your new domain.

You can close the case.

Thanks!

John
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Submission Error when trying to point my club at a new custom domain. 1 week 5 days ago #65379

  • SteveTheTechie
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Your new domain is not set up to allow you to use FTH email addresses based on your domain name. Did you intend that?

(No MX or mail A record in your DNS records.)
Steve James, DTM
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Submission Error when trying to point my club at a new custom domain. 1 week 4 days ago #65395

  • jspirko
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I have this MX record:

MX 10 mail.sharkmasters.org (Priority: 1) 1 Hour

Is that not correct?
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Submission Error when trying to point my club at a new custom domain. 1 week 4 days ago #65396

  • SteveTheTechie
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jspirko wrote:
I have this MX record:

MX 10 mail.sharkmasters.org (Priority: 1) 1 Hour

Is that not correct?

It is not showing up for me via dig . What domain is that record tied to?

I can see the A record for mail.sharkmasters.org but not the MX for sharkmasters.org
Steve James, DTM
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Submission Error when trying to point my club at a new custom domain. 1 week 4 days ago #65402

  • jspirko
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This is my domain page on GoDaddy.
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Submission Error when trying to point my club at a new custom domain. 1 week 4 days ago #65407

  • SteveTheTechie
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Ok, you have a number of CNAMES in there that you do not need and will likely cause some problems.

Regarding the MX record, I am not entirely sure what is going on with that. I think we should ask Brian to weigh in on this.

Brian, I am not seeing the MX record for this domain via dig web interface. Can you confirm or disprove that? Any ideas?
Steve James, DTM
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Submission Error when trying to point my club at a new custom domain. 1 week 3 days ago #65416

  • Brian
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You have NO MX record correctly defined.

I believe you have the 10 and the "mail.sharkmasters.org" reversed
Thank you

Brian McDonald DTM
Freetoasthost Support
support.toastmastersclubs.org

Cataraqui Valley Toastmasters
www.catval.com
Club #9560

Immediate Past District Director District 61 for 2017-2018
Serving Eastern Ontario, Quebec, and Northern New York
www.tm61.org
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Submission Error when trying to point my club at a new custom domain. 1 week 3 days ago #65422

  • jspirko
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Hi Brian,

Not sure what we're trying to fix. My mail is working fine. I just sent a test to This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. and they both worked. I can't reverse the order because it doesn't work that way. See the pictures below. I also cleaned up the domain a bit. There is a picture of that as well.

Everything seems to be working as expected.

John
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Submission Error when trying to point my club at a new custom domain. 1 week 3 days ago #65423

  • Brian
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Host = @
points to = mail.sharkmasters.org
priotiry = 10
Thank you

Brian McDonald DTM
Freetoasthost Support
support.toastmastersclubs.org

Cataraqui Valley Toastmasters
www.catval.com
Club #9560

Immediate Past District Director District 61 for 2017-2018
Serving Eastern Ontario, Quebec, and Northern New York
www.tm61.org
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Submission Error when trying to point my club at a new custom domain. 1 week 3 days ago #65425

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jspirko wrote:
Not sure what we're trying to fix. My mail is working fine. I just sent a test to This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. and they both worked.

This is a case of "current results do not guarantee future success". Your last screen shot is currently indicating an error (the red) and clearly indicates that what should be entered for "points to" should be a domain address, not a number.

Please do as Brian is directing you so you do not have future issues. We have lots of experience with this... you will be happier in the long run if you trust our experience.
Steve James, DTM
FreeToastHost 2 Lead System Developer B)
www.linkedin.com/in/sejames
Officer Emeritus
Mindful Communicators - Club 1966, Presidents Distinguished Since 2008
www.mindfulcommunicators.org
2015-2016 District 52 Division Director of the Year

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Last Edit: 1 week 3 days ago by SteveTheTechie.
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Submission Error when trying to point my club at a new custom domain. 1 week 3 days ago #65427

  • jspirko
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OK, I made that change to the MX record.

Appreciate the extra effort on your end to make sure I don't shoot myself in the foot!

Regards,

John
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Submission Error when trying to point my club at a new custom domain. 1 week 3 days ago #65430

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Closing out this thread. :)
Steve James, DTM
FreeToastHost 2 Lead System Developer B)
www.linkedin.com/in/sejames
Officer Emeritus
Mindful Communicators - Club 1966, Presidents Distinguished Since 2008
www.mindfulcommunicators.org
2015-2016 District 52 Division Director of the Year

CLICK HERE to edit your "signature" for forum messages (at the bottom of the "Profile Information" tab). Please include your club # there.

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