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TOPIC:

New Memeber Login Issues 6 years 6 months ago #65704

DTMcat Topic Author Visitor	Our problem is we have a member who does not receive the Authentication Email and it is not going to his spam folder. I watched him go to login and looked at both his email and spam folder with him and there is no email from our site. he is definitely on our site as he does receive our club emails and agenda emails. Could this be a cookie issue? Club 1641204
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New Memeber Login Issues 6 years 6 months ago #65709

Brian Offline Administrator Posts: 11642 Thank you received: 3880	members name would help us determine the issue. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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New Memeber Login Issues 6 years 6 months ago #65712

DTMcat Topic Author Visitor	John Graham
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New Memeber Login Issues 6 years 6 months ago #65812

DTMcat Topic Author Visitor	Still awaiting some options to address this issue of a member not being able to log in to the Club site. Club #1641204 His name: John Graham
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New Memeber Login Issues 6 years 6 months ago #65813

Pam
Offline
Administrator
Posts: 3593
Thank you received: 1071

Please ask John to create an email contact for This email address is being protected from spambots. You need JavaScript enabled to view it. as described in the last paragraph of this document:
support.toastmastersclubs.org/doc/item/e...embers-receive-email

I see the agenda emails and emails from your treasurer are being accepted, but the server emails all say "service unavailable"

Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/
HOT, President 2023-2024 hot.toastmastersclubs.org

The topic has been locked.

New Memeber Login Issues 6 years 6 months ago #65832

Brian
Offline
Administrator
Posts: 11642
Thank you received: 3880

I can see John receiving email from the server and being accepted by inbound.jgraham.org.netsolmail.net. He needs to contact them on why they are not forwarding the emails

Oct 2 05:56:47 toastmastersclubs sendmail[27032]: v925ukIZ027029: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=127007, relay=inbound.jgraham.org.netsolmail.net. [206.188.198.64], dsn=2.0.0, stat=Sent (v925ukPc000818 Message accepted for delivery)
Oct 2 21:33:51 toastmastersclubs sendmail[26094]: v92LXnFK026088: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=126225, relay=inbound.jgraham.org.netsolmail.net. [206.188.198.64], dsn=2.0.0, stat=Sent (v92LXoQY010031 Message accepted for delivery)
Oct 2 21:37:14 toastmastersclubs sendmail[28592]: v92LbCp7028589: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=126284, relay=inbound.jgraham.org.netsolmail.net. [206.188.198.64], dsn=2.0.0, stat=Sent (v92LbCvY025545 Message accepted for delivery)

here is the password request I just sent he probably needs to add This email address is being protected from spambots. You need JavaScript enabled to view it. to his safe list.

Oct 5 21:58:43 toastmastersclubs sendmail[26960]: v95LwgMX026952: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121336, relay=inbound.jgraham.org.netsolmail.net. [206.188.198.64], dsn=5.0.0, stat=Service unavailable

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

The following user(s) said Thank You: DTMcat

The topic has been locked.

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