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Club # 2742030 New member can not login to set up account

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Club # 2742030 New member can not login to set up account 9 years 3 months ago #44451

pennyg Topic Author Offline New Member Posts: 10 Thank you received: 1	gcctm.toastmastersclubs.org/agenda.html#null New Member: Van Chi Maya Spitalnick Email: This email address is being protected from spambots. You need JavaScript enabled to view it. New member can not access site to create login/password to sign up for roles. Thank you
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Club # 2742030 New member can not login to set up account 9 years 3 months ago #44455

RogerM Visitor	Have they checked their Junk Mail for the authentication link?
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Club # 2742030 New member can not login to set up account 9 years 3 months ago #44456

pennyg Topic Author Offline New Member Posts: 10 Thank you received: 1	Yes - Junk Mail, Spam and Trash.
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Club # 2742030 New member can not login to set up account 9 years 3 months ago #44457

RogerM Visitor	the email address in membership management is not correct.
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Club # 2742030 New member can not login to set up account 9 years 2 months ago #45195

pennyg Topic Author Offline New Member Posts: 10 Thank you received: 1	Thank You. I will have some one check the email address.
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Club # 2742030 New member can not login to set up account 9 years 2 months ago #45590

pennyg Topic Author Offline New Member Posts: 10 Thank you received: 1	Update 2/3/15: Email address was added by Membership representative. A new email was sent. Member still has did not receive email. The email address added: This email address is being protected from spambots. You need JavaScript enabled to view it. Thank You
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Club # 2742030 New member can not login to set up account 9 years 2 months ago #45591

RogerM Visitor	Penny, In the club membership management, the email address is still incorrect. It is missing the realty part of the email address.
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Club # 2742030 New member can not login to set up account 9 years 2 months ago #45592

LindaMann
Visitor

It might help to send them detail explanations of how to log in and maybe help them with their login name. Such as - Tell them how you added them (their name and designation). What did you input into the system?

Then explain to them to click on link in their email and they did not receive that email, explain to them to check their junk mail.

I hope that this makes sense and you are able to help your member In the past, I have run into a few that never really get it though and if they are like that, then maybe login for them and set a password for them or volunteer them for a role yourself and send them an email... Some people still in these days are not computer people... :0)

Linda

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Club # 2742030 New member can not login to set up account 9 years 2 months ago #45601

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

I have verified that the email address issue that RogerM pointed out is corrected.

I have sent the member the authentication link. Please have them check their email inbox and junk mail folder.

They need to click the link in the email which will allow them to set their password.

I recommend that your club set the email subject prefix in the Email and Contact Forms dialog as this will make your club emails stand out more which is useful for a new person to find something in their inbox.

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

Last edit: by SteveTheTechie.