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VP PR not getting facebook recovery password

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8 years 5 months ago #60907 by kentspott
VP PR not getting facebook recovery password was created by kentspott
The vppr@manoticktoastmasters.org is not getting any facebook recovery messages.

Any non-member can sent to the vppr email address but for some reason messages generated by facebook are rejected.

I tried a facebook recovery password on my personal facebook page and I do get the recovery email.

Is there a way on our Free Toast site where I can de-activate spam filtering completely to effectively allow any kind of email traffic through on a temporary basis so that I can get the facebook recovery email?
The topic has been locked.
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8 years 5 months ago - 8 years 5 months ago #60911 by SteveTheTechie
Replied by SteveTheTechie on topic VP PR not getting facebook recovery password
We are not going to kill our spam filter.

However, you can try whitelisting and you can up your spam threshold... that may help.

support.toastmastersclubs.org/doc/item/email-and-contact-forms
Last edit: 8 years 5 months ago by SteveTheTechie.
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8 years 5 months ago #60931 by kentspott
Replied by kentspott on topic VP PR not getting facebook recovery password
I have added the following whitelist entry:

@facebook.com,@facebookmail.com,security@facebook.com,security@facebookmail.com

I sent 2 facebook account password resets to the vppr alias within the last 2 hours. Not getting any email. I had a non member send a message to the vppr@manoticktoastmasters.org and no problems. Odd I am not getting the facebook messages.

I am not sure if the emails from facebook are being rejected. Is there a way at your end to check the e-mail log of incoming emails traffic destined to the manoticktoastmasters.org domain? Is it a domain configuration issue with respect how email traffic is handled and what should show in the nslookup on our domain in terms of a correct email configuration?
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8 years 5 months ago - 8 years 5 months ago #60934 by Jane Atkinson
Replied by Jane Atkinson on topic VP PR not getting facebook recovery password
I've had a look at the email logs.

I notice that earlier in January, several times outmail.facebook.com managed to get itself onto a spam-blocklist. But I see no signs of that in the last week or so.

Around 25 January there are several entries like this:
Code:
SUCCESS (User Email) Wed 2017/01/25 01:14:21 UTC Club:[8684] From:[security@facebookmail.com ()] To:[vppr@manoticktoastmasters.org>kentspott@<redacted>] CC:[] Subject:[Getting back onto Facebook] SUCCESS (User Email) Wed 2017/01/25 01:34:03 UTC Club:[8684] From:[security@facebookmail.com ()] To:[vppr@manoticktoastmasters.org>kentspott@<redacted>]] CC:[] Subject:[xxxxx is your Facebook account recovery code] SUCCESS (User Email) Wed 2017/01/25 01:55:46 UTC Club:[8684] From:[security@facebookmail.com ()] To:[vppr@manoticktoastmasters.org>kentspott@<redacted>]] CC:[] Subject:[Facebook password reset]

Email isn't my strong suit, but to me this looks like the emails are leaving the FTH server and getting tangled up somewhere else. Maybe talk to your email provider?
Secretary, EY Toastmasters club 1137486, District 112
Auckland, NZ
Last edit: 8 years 5 months ago by Jane Atkinson.
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8 years 5 months ago #60935 by kentspott
Replied by kentspott on topic VP PR not getting facebook recovery password
I just sent about 8 facebook pasword resets. Can you query the email log from 12:05am to 12:15am with today's date (Feb 2).
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8 years 5 months ago - 8 years 5 months ago #60936 by SteveTheTechie
Replied by SteveTheTechie on topic VP PR not getting facebook recovery password
Ok, got the cause... Your custom domain DNS records are not set up correctly for FTH email.

viewdns.info/dnsrecord/?domain=www.manoticktoastmasters.org

No MX record and no mail A record... (so no FTH email for custom domain)

You need to have whoever set up the custom domain fix that via the registrar's website. Not something we can do for you.

support.toastmastersclubs.org/doc/item/dns-settings-overview
Last edit: 8 years 5 months ago by SteveTheTechie.
The following user(s) said Thank You: Jane Atkinson
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