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Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557

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1 year 3 months ago #92572 by Catriona
Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557 was created by Catriona
Hello - I had to restart this topic as Bell MTS has asked for more information and if you could do a test so they can discover why the emails are not getting through. Here is what they asked for.

Have your host complete the steps below.

telnet  mx.mymts.net  25 
XDUMPCONTEXT 

It will provide logs we require. Have the host screenshot these logs and send them to  This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line "Ticket 2024041500085228".
Once you have confirmed your host has sent this to us please call us back to let us know as we do not monitor that mailbox.

Is it possible for you to do that? 

Fingers crossed as I have been working on this with them for over a month now, and I do not always remember to forward the agenda emails to the BellMTS users.

Thanks for any assistance you can provide.

Catriona
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1 year 3 months ago #92573 by Brian
Replied by Brian on topic Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557
Here is what they asked for you will have to send it to them
Code:
telnet  mx.mymts.net  25 Trying 140.238.150.69... Connected to mx.mymts.net. Escape character is '^]'. 220 2.0.0 mx.mymts.net ESMTP ecelerity 4.4.1.20033 r(msys-ecelerity:tags/4.4.1.0^0) Thu, 18 Apr 2024 14:53:36 -0400 XDUMPCONTEXT 250-[connection] "mx" "true" 250-[connection] "dp_peer_ip" "50.19.253.65" 250-[connection] "accept_time_us" "1713466416624099" 250-[connection] "rpss" "97" 250-[connection] "vnawl_response" "true" 250-[connection] "dns_status" "SUCCESS" 250-[connection] "pathway" "default" 250-[message   ] "sieve_seen" "true" 250 2.0.0 XDUMPCONTEXT complete
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1 year 3 months ago #92596 by Catriona
Replied by Catriona on topic Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557
Hi Again:

Bell MTS have asked for some more information- I am copying the email i received from them ..Regarding the open Ticket regarding your toast masters email issue. The text below will allow you to run a test from your sending IP address end. The output you get will be what we would need you to copy and paste in its entirety. This information will help in resolve the trouble you have been having. 
start the line below
telnet  mx.mymts.net  25EHLO  toastmastersclubs.org MAIL FROM: < This email address is being protected from spambots. You need JavaScript enabled to view it. >RCPT TO: < This email address is being protected from spambots. You need JavaScript enabled to view it. >DATAFrom: "agenda" < This email address is being protected from spambots. You need JavaScript enabled to view it. >
To: "craegparker" < This email address is being protected from spambots. You need JavaScript enabled to view it. >
Subject: telnet test
Date: Tue, Apr 23 2024 13:50:00 -0400Telnet test message.
.
XDUMPCONTEXTQUIT---Enter upto the line above----Please copy and paste the infromation you get back into a notepad and then send that back to us as a attachment to  This email address is being protected from spambots. You need JavaScript enabled to view it. . Please also reply to use here so we know to look into it further. Ticket BMFE-2812 - 2024041500085228Thank you,Allan
Bell MTSIf you have any other questions or concerns, please feel free to respond to this email or use our website,  www.bellmts.ca  under Contact Us.  You can also reach Bell MTS Customer Care at 204-225-5687 (CALLMTS) or toll-free Canada-wide at 1-800-883-2054. NOTE - when I spoke to them, they indicated that they need a copy of the whole test output to give to their email provider. They will calle me back on Monday to check on whether I have uploaded everything from the new test.

Thanks for ANY help you can provide and I feel really badly asking you for more. 

Catriona Younger
 
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1 year 2 months ago #92611 by Brian
Replied by Brian on topic Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557
Here is is as best as I could figure it out as you dropped all the spacing when you posted the request.
Code:
telnet  mx.mymts.net  25 Trying 140.238.150.69... Connected to mx.mymts.net. Escape character is '^]'. 220 2.0.0 mx.mymts.net ESMTP ecelerity 4.4.1.20033 r(msys-ecelerity:tags/4.4.1.0^0) Sat, 27 Apr 2024 18:58:44 -0400 EHLO  toastmastersclubs.org 250-mx.mymts.net says EHLO to 50.19.253.65:48112 250-STARTTLS 250-XDUMPCONTEXT 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 PIPELINING MAIL FROM: <agenda@toastmastersclubs.org> 250 2.0.0 MAIL FROM accepted RCPT TO: <craegparker@mymts.net> 250 2.1.5 Accepted for you DATA 354 3.0.0 continue.  finished with "\r\n.\r\n" From: "agenda" <agenda@toastmastersclubs.org> To: "craegparker" <craegparker@mymts.net> Subject: telnet test Telnet test message. . 550 5.6.0 Invalid header found (see RFC2822 section 3.6) XDUMPCONTEXT 250-[connection] "dns_status" "SUCCESS" 250-[connection] "ehlo_domain" "toastmastersclubs.org" 250-[connection] "can_relay" "true" 250-[connection] "dp_peer_ip" "50.19.253.65" 250-[connection] "connection_rcpt_count" "1" 250-[connection] "vnawl_response" "true" 250-[connection] "accept_time_us" "1714258724435684" 250-[connection] "mx" "true" 250-[connection] "mailfrom_time_us" "1714258746812619" 250-[connection] "rpss" "97" 250-[connection] "ehlo_string" "EHLO  toastmastersclubs.org" 250-[connection] "pathway" "default" 250-[connection] "message_rcpt_count" "1" 250-[message   ] "mailfrom_domain_status" "noerror" 250-[message   ] "spf_header" "pass (mx.mymts.net: domain toastmastersclubs.org designates 50.19.253.65 as permitted sender)" 250-[message   ] "mailfrom_string" "MAIL FROM: <agenda@toastmastersclubs.org>" 250-[message   ] "rcptto_string" "RCPT TO: <craegparker@mymts.net>" 250-[message   ] "Authentication-Results: mx.mymts.net smtp.mail=agenda@toastmastersclubs.org" "; spf=pass" 250-[message   ] "local_domain" "yes" 250-[message   ] "spf_identity" "agenda@toastmastersclubs.org" 250-[message   ] "sieve_seen" "true" 250-[message   ] "mailfrom_localpart" "agenda" 250-[message   ] "mailfrom_domain" "toastmastersclubs.org" 250-[message   ] "spf_dnssec" "insecure" 250-[message   ] "rcptto_localpart" "craegparker" 250-[message   ] "spf_status" "pass" 250-[message   ] "rcptto_domain" "mymts.net" 250 2.0.0 XDUMPCONTEXT complete QUIT 221 2.3.0 mx.mymts.net closing connection Connection closed by foreign host.
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1 year 2 months ago #92614 by Catriona
Replied by Catriona on topic Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557
I am so sorry - I saw that the spacing was not there and thought that perhaps this request was closed. That is why I re-posted it with the proper spacing. I am feeling very badly about taking up so much if your time, i will send this information to them and speak to them on Monday. If they send me something else, it is best to add to this? Sincerely thankful for all you do.
Catriona
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1 year 2 months ago #92615 by Brian
Replied by Brian on topic Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557
Sure.
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