Unable to log in as admin - after the website layout was automatically updated

3 Sep 2026, 4:55 p.m.

Our Club number is 28679104

We are using FreeToastHost 4 format. Recently the website layout was automatically updated. We are no longer able to login as Admin. The original layout has two seperates login - Member login and Admin login. With the new layout, we do not see Admin Login anywhere. With Member Login, the admin username and password provided an error. Advice please.

3 Sep 2026, 4:58 p.m.

1) You are not the registered ClubAdmin you need to contact Shanon Vockovic<shanon.vuckovic@dematic.com>

2) If she is not available Use this form and follow the directions
https://www.toastmastersclubs.org/welcome/change-admin/

Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost

4 Sep 2026, 4:46 p.m.

I am aware of that I am not an admin. However, the admin couldn't loggin either. We have Shanon Vockovic with shanon.vuckovic@dematic.com as the login username. She tried to login with Admin - username is 28679104. She tried the forget password and submit a new password. This still fail to login as Admin. Please advice

4 Sep 2026, 6:42 p.m.

The admin login name is admin-28679104, not just the club number on its own.

Last edited 4 Sep 2026, 6:43 p.m. by Jane Atkinson

Clubs #1137486 (D72) & #777940 (D61)
FTH Field Officer, District 72, (NZ)

4 Sep 2026, 8:35 p.m.

Hi,
Our club website has been migrated to FTH4 this week, and I have trouble logging in the admin. I have tried log in with user name as admin-club number, with our existing admin password. But still unable to log in. Please advice. Thank you!

4 Sep 2026, 8:37 p.m.

If you read the email send to the ClubAdmin, you would see the link that was sent to you to RESET the Admin password.

👍 Thanked by Zoe Wei

Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost