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TOPIC:

Problems Adding a New Member 4 years 7 months ago #77240

PDavis
Topic Author
Offline
New Member
Posts: 4
Thank you received: 1

We are having problems adding a new member under the Membership Management Tab in the Admin. Console. This new member was originally on our Guest tab and had declined the Opt-in email. We first tried selecting his name on the guest list and moving him to members list, but that didn't work. Then we tried entering him on the members list, that didn't work. We tried removing him from the guest list and entering him on the members list, but that didn't work either. We may have this problem, because the new member originally declined the Opt-in. Is there anyway to send the Opt-in email to him again after he declined?

Thank you,
Pam Davis
San Angelo Toastmasters

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Problems Adding a New Member 4 years 7 months ago #77241

Brian Offline Administrator Posts: 11654 Thank you received: 3880	1) we ALWAYS need your club number to see what is happening. 2) We will need at least a first name of the guest you are having an issue with. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Problems Adding a New Member 4 years 7 months ago #77242

PDavis Topic Author Offline New Member Posts: 4 Thank you received: 1	I’m sorry. Our club number is: 4486922 The person we’re trying to enter as a new member is; Qiyan Jin This email address is being protected from spambots. You need JavaScript enabled to view it.
	The topic has been locked.

Problems Adding a New Member 4 years 7 months ago #77244

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

This person is still showing on the Guest list and is not activated. (did not opt-in)

Here is what to do:

1. Delete this person from the Guest list. Deletes are permitted for people that have not yet opted-in.
2. Re-add them to the Members list. When you do this, they will get an opt-in email. They will need to opt-in via that email.

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

Last edit: by SteveTheTechie.

The topic has been locked.

Problems Adding a New Member 4 years 6 months ago #77272

PDavis Topic Author Offline New Member Posts: 4 Thank you received: 1	I removed Qiyan from the guest list and tried to enter him as a member, but when I click save, it doesn’t add him. His name remains on the new line. Any other ideas? Thank you, Pam Davis San Angelo Toastmasters Club 4486922
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Problems Adding a New Member 4 years 6 months ago #77275

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

He is already in your member list and he has already opted in--you are good to go.
Did you or someone else already add him?

The topic has been locked.

Problems Adding a New Member 4 years 6 months ago #77278

PDavis Topic Author Offline New Member Posts: 4 Thank you received: 1	Qiyan found his original email went sent when we wanted to add him to our guest list. He opted -in from that email and I was able to move him over to the membership list. So everything worked out. Thank you so much. Thank you, Pam Davis San Angelo Toastmasters Club 4486922 The following user(s) said Thank You: SteveTheTechie
	The topic has been locked.