IMPORTANT INFORMATION -- Please read!

1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts.

Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!"
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
7. We are always looking for new FreeToastHost Ambassadors to join our team and support fellow Toastmasters in their use of the FreeToastHost website system. If you are familiar with the system and have some interest, send a Send Us a Private Message.

TOPIC:

New Member Cannot Opt In 4 years 4 months ago #78069

Davie Biagi Topic Author Offline New Member Posts: 8 Thank you received: 1	Club 3401885 A new member has been trying for two weeks to opt in to our site, but keeps getting error messages when she tries to create a user name and cannot proceed. She has 13 more days before she is deleted. Her member number is 2090497 . Thank you for any help you can give with this. LaGrange Toastmasters LaGrange Toastmasters 3401885
	The topic has been locked.

New Member Cannot Opt In 4 years 4 months ago #78073

SteveTheTechie Offline FreeToastHost Developer Posts: 13529 Thank you received: 3831	It would help if you were specific and told us what the error messages are. Regards, Steve James, DTM FreeToastHost System Developer Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years. >>> Please put your club number in your forum profile. CLICK here to edit your profile.
	The topic has been locked.

New Member Cannot Opt In 4 years 4 months ago #78075

Davie Biagi
Topic Author
Offline
New Member
Posts: 8
Thank you received: 1

I wish I could give me more specific information, but the new member cannot remember the error message. All I know is the site is not allowing the new member to go past the point where she enters her user name to opt in. She cannot go to the next step and enter a password. It might help if you could let me know if there are rules for the user name or if cookies must be allowed to use the site, or if there is some other auto-generated software obstacle which would prevent her from creating a user name.

LaGrange Toastmasters 3401885

The topic has been locked.

New Member Cannot Opt In 4 years 4 months ago #78076

Brian Offline Administrator Posts: 11660 Thank you received: 3880	The opt-in is just a link no user name is required. I have sent Debi the opt-in email again. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

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