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Member's email address removed because of violations 4 years 4 months ago #78081

  • judithmary1999
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Hi team,
One of my members has a valid email address This email address is being protected from spambots. You need JavaScript enabled to view it. but FTH says there have been too many bounce backs. Her email address has been removed. However, her email address does work with individual emails.
Does she need to ring her ISP and ask them to stop bouncing these emails?
She belongs to three clubs:
Lilydale 4731
Wandin 3011962
CFA D13 2113794

Many thanks
Last edit: by judithmary1999.
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Member's email address removed because of violations 4 years 4 months ago #78084

  • Brian
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Yes please have her contact bigpond and add This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. to her safe list.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The following user(s) said Thank You: judithmary1999
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Member's email address removed because of violations 4 years 4 months ago #78101

  • judithmary1999
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Hi Brian,

I saw a comment on a similar post - "If you can get them to add it to the general safe list for bigpond it would be great they are bouncing all of the toastmastersclubs.org email to everyone down there."

I do have other people in our list with a bigpond address and theirs has not bounced.
Nola spent a lot of time today with bigpond and all they kept telling her was that This email address is being protected from spambots. You need JavaScript enabled to view it. is an invalid email address. She phoned on three separate occasions without success. What else can we do?
This email address is being protected from spambots. You need JavaScript enabled to view it. is a valid email address. Are you able to reset the bounce count to zero?
many thanks
Judy
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Member's email address removed because of violations 4 years 4 months ago #78103

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This email address is being protected from spambots. You need JavaScript enabled to view it. is a valid email address, we send out thousands of email a day using that email address.

Over 700 emails from This email address is being protected from spambots. You need JavaScript enabled to view it. to bigpond.com customers last month, majority were accepted.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The following user(s) said Thank You: SteveTheTechie
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Member's email address removed because of violations 4 years 4 months ago #78111

  • judithmary1999
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Thanks Brian. Were you able to reset Nola's email bounce back to zero?
What else can we do to convince bigpond that the server email address is valid? Maybe we are not using the right language.

many thanks
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Member's email address removed because of violations 4 years 4 months ago #78114

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The Bounce Count for Email Address [This email address is being protected from spambots. You need JavaScript enabled to view it.] has been reset to zero.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Member's email address removed because of violations 4 years 4 months ago #78123

  • SteveTheTechie
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What else can we do to convince bigpond that the server email address is valid?


We have been seeing an increased number of issues w/ bigpond addresses lately. Very frustrating.:pinch:
I would be interested if anyone could ask Telstra/bigpond if they can tell us how they are determining that the server email address is invalid. Clearly they are wrong, but perhaps there could be some tweak we could make somewhere as a workaround for their faulty logic. No guarantees, but if they could help us understand why they are getting "triggered", that may help.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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Member's email address removed because of violations 4 years 4 months ago #78137

  • judithmary1999
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Thanks Steve. I will try and extract that information from Bigpond. Their staff whose first language is not English have a hard time understanding what we say!
many thanks
Last edit: by judithmary1999. Reason: grammar and spelling!
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