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TOPIC:

rejected e-mails 4 years 3 months ago #78694

legnar
Topic Author
Offline
Junior Member
Posts: 21
Thank you received: 0

I am with Cottonwood Toastmasters Club # 855230

I have a member Cheryl Kasdorf, when she sends out e-mails using the members e-mail address which is This email address is being protected from spambots. You need JavaScript enabled to view it. she receives a reply e-mail that the e-mails are undeliverable.

There was a while back where she was also having an issue with e-mails.

Is this something that I can fix or does it need to be on your end?

Thank you for your help
Laurie Rangel, DTM

The topic has been locked.

rejected e-mails 4 years 3 months ago #78695

Brian
Offline
Administrator
Posts: 11660
Thank you received: 3880

The server is sending her emails without issue, we will need the exact error she is receiving and the raw email headers.

Jan 29 14:56:09 toastmastersclubs sendmail[27886]: 00TEtvRo027882: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:12, xdelay=00:00:12, mailer=esmtp, pri=122246, relay=drcherylkasdorf.com. [192.185.137.57], dsn=2.0.0, stat=Sent (OK id=1iwolE-001GcJ-8c)
Jan 29 17:56:21 toastmastersclubs sendmail[22047]: 00THu8Xw022044: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:12, xdelay=00:00:12, mailer=esmtp, pri=126878, relay=drcherylkasdorf.com. [192.185.137.57], dsn=2.0.0, stat=Sent (OK id=1iwrZb-002dCQ-LL)

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

The topic has been locked.

rejected e-mails 4 years 3 months ago #78713

legnar
Topic Author
Offline
Junior Member
Posts: 21
Thank you received: 0

Cottonwood Toastmasters Club # 855230

This is the message that our member is getting when she sends out a group email to "This email address is being protected from spambots. You need JavaScript enabled to view it."

Original Message

From: Mail Delivery System
[This email address is being protected from spambots. You need JavaScript enabled to view it.]
Sent: Wednesday, January 29, 2020 3:07 PM
To: This email address is being protected from spambots. You need JavaScript enabled to view it.
Subject: Undelivered Mail Returned to Sender

This is the mail system at host gateway34.websitewelcome.com.

I'm sorry to have to inform you that your message could not be delivered to
one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own
text from the attached returned message.

The mail system

<This email address is being protected from spambots. You need JavaScript enabled to view it.>: connect to
mail.toastmastersclubs.org[50.19.253.65]:25: Connection timed out

Is this something that I can fix or does it need to be fixed on your end

Thank you for your help
Laurie Rangel, DTM

The topic has been locked.

rejected e-mails 4 years 3 months ago #78719

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Something looks fishy about this. I am not aware of "gateway34.websitewelcome.com" being related to FTH.

I did run the email address checker for your members and it looked fine.

I am curious about Brian's take on this.
(Brian, this does not look like one of the FTH email bounce messages to me. It could be a bounce back to the server from end recipient SMTP which we then forwarded back. I did not find This email address is being protected from spambots. You need JavaScript enabled to view it. in the bounce log.)

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

Last edit: by SteveTheTechie.

The topic has been locked.

rejected e-mails 4 years 3 months ago #78720

Brian
Offline
Administrator
Posts: 11660
Thank you received: 3880

She is using websitewelcome to host her website and email.
Websitewelcome continues to host spammers and the FTH server blocks websitewelcome outbound email servers.
Their way around being caught as a spammer is to continuously change their email server IP addresses. So much easier that kicking the spammers off their servers.

I have removed the blocks for now but they could go up again at anytime if the FTH server gets spammed again.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

The following user(s) said Thank You: SteveTheTechie

The topic has been locked.