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TOPIC:

can't undo vacation setting in email profile 4 years 3 months ago #78703

goaldmand
Topic Author
Offline
New Member
Posts: 5
Thank you received: 1

Our president set a vacation period to exclude emails for a member. Now we want to undo that so she can get the club emails. Both the president and I have attempted to delete the vacation period in the member's profile settings by removing the dates. We save the changes each time. Still she is not getting the club emails. When we re-check the email profile the prior vacation setting displays. Even more strange is the fact that the time period has expired. It shows as 12-31-2019 to 1-15-2020. This is the message I get when sending a group email. Your message to (******) was skipped per the member's profile settings (vacation hold period). What else should we try doing?
club 7374

Deborah@7374.toastmastersclubs.org/

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can't undo vacation setting in email profile 4 years 3 months ago #78704

LindaMann Visitor	Did you know that your website is set to GMT instead of Pacific Timer? Trying to fix that and see if things change
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can't undo vacation setting in email profile 4 years 3 months ago #78705

Brian Offline Administrator Posts: 11660 Thank you received: 3880	1) why does your President have 2 users on your club members list? 2) neither of the users for Magan has a vacation set in their email settings. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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can't undo vacation setting in email profile 4 years 3 months ago #78710

goaldmand Topic Author Offline New Member Posts: 5 Thank you received: 1	The president didn't set the vacation for herself. She did it for another member who had a death in the family. As for two users: are you referring to the president's extra email addresses? Deborah@7374.toastmastersclubs.org/
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can't undo vacation setting in email profile 4 years 3 months ago #78711

goaldmand
Topic Author
Offline
New Member
Posts: 5
Thank you received: 1

I corrected the time zone to US-Pacific. Then I deleted the vacation dates for our member, saved and closed. I went back in to membership profile email settings and saw that the program had reset itself to the vacation dates as before.

I will send a group test email and to see if I get the server notification again and if the member gets the email. Then I will let you know of the result.

Deborah@7374.toastmastersclubs.org/

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can't undo vacation setting in email profile 4 years 3 months ago #78712

Brian Offline Administrator Posts: 11660 Thank you received: 3880	You only mentioned the president you need to tell us exact information, like WHO has the problem we don't read minds. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560 The following user(s) said Thank You: LindaMann
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can't undo vacation setting in email profile 4 years 3 months ago #78714

goaldmand Topic Author Offline New Member Posts: 5 Thank you received: 1	Sorry I wasn't more clear. I wanted to protect the privacy of the member. I am sure you scan these requests fast because of the time factor so it is understandable that you missed reading the end of the first sentence. As a reminder my first sentence was "Our president set a vacation period to exclude emails for a member." Problem is now solved. Deborah@7374.toastmastersclubs.org/
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can't undo vacation setting in email profile 4 years 3 months ago #78715

goaldmand
Topic Author
Offline
New Member
Posts: 5
Thank you received: 1

I am letting you know that the member is now receiving the emails. Even though the profile email setting doesn't allow me to delete the old vacation dates it is now recognizing that the time period has expired. Our member confirmed receiving my test group email. Thank you for directing me to the incorrect time zone.

Deborah@7374.toastmastersclubs.org/

The following user(s) said Thank You: LindaMann

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can't undo vacation setting in email profile 4 years 3 months ago #78721

Brian Offline Administrator Posts: 11660 Thank you received: 3880	Unless you tell us at least the members first name there is no way for us to check why the vacation setting is not clearing. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560 The following user(s) said Thank You: LindaMann, goaldmand
	The topic has been locked.