IMPORTANT INFORMATION -- Please read!

1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts.

Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!"
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
7. We are always looking for new FreeToastHost Ambassadors to join our team and support fellow Toastmasters in their use of the FreeToastHost website system. If you are familiar with the system and have some interest, send a Send Us a Private Message.

TOPIC:

New Member is not receiving authentication e-mail #2 8 years 2 months ago #55168

allegri
Topic Author
Offline
New Member
Posts: 8
Thank you received: 0

I now have two members in two different clubs having this same issue. One has checked junk mail and spam filter and not found the authentication email. I have double checked that their emails are correct.

Agyei (AJ) Ekundayo
This email address is being protected from spambots. You need JavaScript enabled to view it.
Club # 1296715
afterfive.toastmastersclubs.org

Jim Ferris
This email address is being protected from spambots. You need JavaScript enabled to view it.
Club # 1048
belltower.toastmastersclubs.org

I have not encountered this with any members since we started using Free Toast Host several years ago.
Please advise.

Fran Allegri
I'm an officer of both clubs above.

Fran Allegri
After Five Bell Tower Toastmasters 1296715
afterfive.toastmastersclubs.org
Bell Tower toastmasters 1048
belltower.toastmastersclubs.org

The topic has been locked.

New Member is not receiving authentication e-mail #2 8 years 2 months ago #55170

SteveTheTechie Offline FreeToastHost Developer Posts: 13529 Thank you received: 3831	I made a small change to the email address checker code. Please try again. Regards, Steve James, DTM FreeToastHost System Developer Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years. >>> Please put your club number in your forum profile. CLICK here to edit your profile.
	The topic has been locked.

New Member is not receiving authentication e-mail #2 8 years 2 months ago #55190

allegri Topic Author Offline New Member Posts: 8 Thank you received: 0	I have heard from one of the club members having this problem, Jim Ferris. I sent him a new welcome email message and he did not receive it. Fran 1048 Bell Tower Toastmasters Fran Allegri After Five Bell Tower Toastmasters 1296715 afterfive.toastmastersclubs.org Bell Tower toastmasters 1048 belltower.toastmastersclubs.org
	The topic has been locked.

New Member is not receiving authentication e-mail #2 8 years 2 months ago #55191

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Ok, I just realized that Jim is using hotmail/outlook. (missed that before :oops:

)

Hotmail gives us some problems unless you specifically tell it that FTH is a safe sender. See the "Queued mail for delivery" below... it is being sent, but hotmail is holding it until you tell it we are a safe sender. Outlook/hotmail has a sort of "hidden spam", it does not show up in the spam folder until you tell it we are a safe sender. It is very frustrating for us. :pinch:

Jim needs to follow the instructions in the Outlook/hotmail section of the following doc:
support.toastmastersclubs.org/doc/item/e...embers-receive-email

~~~ FreeToastHost Admin Email Log Search ~~~

/var/log/maillog
======================================================================================================================================================
Feb  8 02:48:33 toastmastersclubs sendmail[23133]: u182mWmA023130: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=715171, relay=mx3.hotmail.com. [65.55.33.135], dsn=2.0.0, stat=Sent ( <201602080248.u182mWmA023130@toastmastersclubs.org> Queued mail for delivery)
Feb  8 16:23:20 toastmastersclubs sendmail[3396]: u18GNIqU003391: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=151513, relay=mx3.hotmail.com. [207.46.8.167], dsn=2.0.0, stat=Sent ( <201602081623.u18GNIqU003391@toastmastersclubs.org> Queued mail for delivery)
Feb  8 20:58:35 toastmastersclubs sendmail[5148]: u18KwYAf005135: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120859, relay=mx3.hotmail.com. [65.55.37.104], dsn=2.0.0, stat=Sent ( <201602082058.u18KwYAf005135@toastmastersclubs.org> Queued mail for delivery)
# Matches=3


/var/log/maillog-20160117
======================================================================================================================================================
# Matches=0


/var/log/maillog-20160124
======================================================================================================================================================
# Matches=0


/var/log/maillog-20160131
======================================================================================================================================================
Jan 27 04:49:04 toastmastersclubs sendmail[18071]: u0R4n3Gf018068: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120860, relay=mx2.hotmail.com. [65.54.188.72], dsn=2.0.0, stat=Sent ( <201601270449.u0R4n3Gf018068@toastmastersclubs.org> Queued mail for delivery)
Jan 29 15:18:57 toastmastersclubs sendmail[7562]: u0TFIs0I007559: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=120860, relay=mx3.hotmail.com. [207.46.8.167], dsn=2.0.0, stat=Sent ( <201601291518.u0TFIs0I007559@toastmastersclubs.org> Queued mail for delivery)
Jan 29 15:21:19 toastmastersclubs sendmail[9765]: u0TFLGb0009761: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=120860, relay=mx1.hotmail.com. [207.46.8.199], dsn=2.0.0, stat=Sent ( <201601291521.u0TFLGb0009761@toastmastersclubs.org> Queued mail for delivery)
# Matches=3


/var/log/maillog-20160207
======================================================================================================================================================
Feb  3 04:59:59 toastmastersclubs sendmail[19804]: u134xwpm019801: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=126107, relay=mx4.hotmail.com. [65.55.33.119], dsn=2.0.0, stat=Sent ( <201602030459.u134xwpm019801@toastmastersclubs.org> Queued mail for delivery)
Feb  3 05:00:25 toastmastersclubs sendmail[20121]: u1350OEW020118: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=230618, relay=mx3.hotmail.com. [65.55.92.184], dsn=2.0.0, stat=Sent ( <201602030500.u1350OEW020118@toastmastersclubs.org> Queued mail for delivery)
Feb  3 05:04:28 toastmastersclubs sendmail[21933]: u1354RHM021930: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123867, relay=mx2.hotmail.com. [65.55.37.72], dsn=2.0.0, stat=Sent ( <201602030504.u1354RHM021930@toastmastersclubs.org> Queued mail for delivery)
Feb  5 15:26:09 toastmastersclubs sendmail[9679]: u15FPxmP009676: to=<jimferris882@hotmail.com>, ctladdr=<agenda-1048@toastmastersclubs.org> (501/502), delay=00:00:10, xdelay=00:00:10, mailer=esmtp, pri=131499, relay=mx2.hotmail.com. [65.55.92.152], dsn=2.0.0, stat=Sent ( <201602051525.u15FPxmP009676@toastmastersclubs.org> Queued mail for delivery)
Feb  5 15:26:45 toastmastersclubs sendmail[10115]: u15FQfig010112: to=<jimferris882@hotmail.com>, ctladdr=<agenda-1048@toastmastersclubs.org> (501/502), delay=00:00:04, xdelay=00:00:04, mailer=esmtp, pri=131517, relay=mx1.hotmail.com. [65.55.92.168], dsn=2.0.0, stat=Sent ( <201602051526.u15FQfig010112@toastmastersclubs.org> Queued mail for delivery)
Feb  5 17:18:51 toastmastersclubs sendmail[29469]: u15HInXA029466: to=<jimferris882@hotmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=120859, relay=mx3.hotmail.com. [65.55.37.120], dsn=2.0.0, stat=Sent ( <201602051718.u15HInXA029466@toastmastersclubs.org> Queued mail for delivery)
Feb  5 21:14:01 toastmastersclubs sendmail[22770]: u15LE0UI022770: from=<jimferris882@hotmail.com>, size=20798, class=0, nrcpts=1, msgid=<BAY182-W42A3957FD1EA4215B960418AD20@phx.gbl>, proto=ESMTP, daemon=MTA, relay=bay004-omc1s6.hotmail.com [65.54.190.17]
# Matches=7

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

Last edit: by SteveTheTechie.

The topic has been locked.

New Member is not receiving authentication e-mail #2 8 years 2 months ago #55201

allegri Topic Author Offline New Member Posts: 8 Thank you received: 0	The member with the hotmail address is now online and the website is working as expected for him. THANK YOU! Club #1048 I have not heard from the member in the other club # 1296715. Fran Allegri Fran Allegri After Five Bell Tower Toastmasters 1296715 afterfive.toastmastersclubs.org Bell Tower toastmasters 1048 belltower.toastmastersclubs.org
	The topic has been locked.

Forum

Support Requests

Public Forums