IMPORTANT INFORMATION -- Please read!

1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts.

Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!"
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
7. We are always looking for new FreeToastHost Ambassadors to join our team and support fellow Toastmasters in their use of the FreeToastHost website system. If you are familiar with the system and have some interest, send a Send Us a Private Message.

TOPIC:

Website access issue 2 years 4 months ago #86502

lizcorbin7@gmail.com
Topic Author
Offline
New Member
Posts: 18
Thank you received: 0

One of our members is having trouble getting access to the club website. The attached Word document includes a screenshot of the latest email from Jacqueline Choy describing the problem and showing the message she got from ToastHost. I don't know if it's related, but the second image is a screenshot of the most recent (Nov. 10) message to the Administrator with an alert that is also related the Jackie Choy. Is it possible she's being blocked because she had a problem with Captcha?

If so, please unblock her and let me know if there's a way for me to allow access in a case like this. Also, is there a way to see the Messages to the Administrator other than logging out and then back in? I only see it when I first log in and I can't find a reference to it anywhere on the site.

Thanks.

This attachment is hidden for guests.
Please log in or register to see it.

Liz Corbin
Webmaster
DBEDT for Business, Club #828338
dbedtforbusiness.toastmastersclubs.org

This message has an attachment file.
Please log in or register to see it.

The topic has been locked.

Website access issue 2 years 4 months ago #86503

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

We are not blocking anything due to CAPTCHA... just posting warnings. You can see all the messages to admins anytime you want just by going to the Administrator Info tab in the Website Settings module ... scroll down they are there. We are not hiding them... we just show you the pop-up when there is a new message in the "stream".

Typically login messages are due to cookie issues--specifically, whether the user's browser is properly configured to allow FTH to save information on their computer in cookie files. If you have advised her to delete her cookies as a fix in the past, that is the *wrong* advice. Deleting cookies just makes the system "forget" everything stored on a person's computer. However, that has nothing to do with whether their browser is configured to allow the system to store stuff on their computer (in cookie files) in the first place.

See the following for more details: support.toastmastersclubs.org/doc/item/cookie-settings

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

Last edit: by SteveTheTechie.

The topic has been locked.