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New "FAQs Index" for Online Documentation

  • Trumpet
  • Visitor
  • Visitor
9 years 3 months ago #56013 by Trumpet
Replied by Trumpet on topic New "FAQs Index" for Online Documentation
Hello Steve,

What I still need help with is how to place a new or changed agenda template into the slot I want it to go into. It alwasy seems to either go to a new slot, or worse it overwrites an existing template. An index for that would help a lot I believe.

Steven Sigrest
TravTalk Toastmasters Club #4418
ssigrest@juno.com
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9 years 3 months ago #56015 by adrianwatts
Replied by adrianwatts on topic New "FAQs Index" for Online Documentation
Currently - I have to save after every change I make to an agenda - if I make multiple changes - the last change is lost - it would be good if there was some kind of cache that enabled me to make multiple changes - see how the overall agenda looks like and then hit "Save" once I'm done. This would make a good FAQ.

Adrian Watts
doublec.toastmastersclubs.org
lia.toastmastersclubs.org
Adrian Watts,DTM
8502.toastmastersclubs.org
4729802.toastmastersclubs.org
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9 years 3 months ago #56127 by Cube
Replied by Cube on topic New "FAQs Index" for Online Documentation
FAQs should exist but they should continually mold the official manual. Many program authors rely 100% on forums to provide the users with the operating instructions, and that's a messy and awkward and bad approach. Keyword searches in forums are a very flawed method if the user doesn't happen to know the right terms or jargon, and sometimes they just don't work anyway.

There should be FAQs but every FAQ represents a failure in the original documentation, and those failures should be continually addressed.

As far as my own FAQ requests, I've had a bunch of questions and I would never remember any of them. Probably most people wouldn't remember either. Monitoring FAQs, hence, should be a constant.
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9 years 3 months ago - 9 years 3 months ago #56128 by SteveTheTechie
Replied by SteveTheTechie on topic New "FAQs Index" for Online Documentation

Cube wrote: FAQs should exist but they should continually mold the official manual. Many program authors rely 100% on forums to provide the users with the operating instructions, and that's a messy and awkward and bad approach. Keyword searches in forums are a very flawed method if the user doesn't happen to know the right terms or jargon, and sometimes they just don't work anyway.

There should be FAQs but every FAQ represents a failure in the original documentation, and those failures should be continually addressed.

As far as my own FAQ requests, I've had a bunch of questions and I would never remember any of them. Probably most people wouldn't remember either. Monitoring FAQs, hence, should be a constant.


Thanks for your feedback. Sometimes I find that we have the answers to user's questions, but they are buried in the existing docs somewhere. This is *not* a criticism of our existing docs. I am simply pointing to the reality that different people may use different wording and or have a particular question that leads to the same answer already existing somewhere in our docs. Thus, I think this is the value of having multiple types of indexes that help people find answers.

However, you also make a good point that we need to have a good mechanism for quickly addressing information not already in our docs. I tend to think Jane is very good about continuously looking for where our docs can be improved--she has put a lot of very solid effort into that. However, I also realize that sometimes we don't get direct feedback on doc improvements from our users... The "feedback" is in what FAQs people ask that they are not finding the answer to in our existing docs (and existing index) for whatever reason.
Last edit: 9 years 3 months ago by SteveTheTechie.
The following user(s) said Thank You: Jane Atkinson
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9 years 3 months ago #56226 by Bisaga
Replied by Bisaga on topic New "FAQs Index" for Online Documentation
Q: Can I host a blog here?

I know the reasons why you don't want to host a blog here - and I don't blame you one bit. But those reasons are not obvious to people who don't have a lot of experience with CMSs. A brief explanation of this and suggestions for a few places to get started might be helpful. Thanks for asking!
Gary Bisaga, ACS, ALB
Area 53 Director, District 29
Immediate Past President, Loudoun Toastmasters Club (5154)
Sponsor/Mentor and VP Education, PowerSchool Toastmasters (05739080)
The following user(s) said Thank You: Jane Atkinson, SteveTheTechie
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9 years 3 months ago #56244 by Lallah
Replied by Lallah on topic New "FAQs Index" for Online Documentation
Can I add additional social media that is not already in the list? (eg: Pinterest, StumbleUpon, etc)
How can I add social media icons to individual pages or articles?
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