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Member tried to log in, name popped up in pink highlight with red lettering

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3 years 11 months ago #84828 by LisaRaymondAZ
Brian and SteveTheTechie, my member just got back to me with the following information:
I use google as my go to browser.
I have a PC (HP computer) less than 2 years old.

What other information would you need to help him? I can ask him for a screen capture, he has to wait until he gets off work.
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3 years 11 months ago #84829 by Brian
What is the MEMBERS first name?
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3 years 11 months ago #84830 by LisaRaymondAZ
Oh lord, I beg your pardon, Brian - I misunderstood what you meant! Jim Davis, DTM. The club name is Saguaro Toastmasters #16.
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3 years 11 months ago #84831 by Brian
1) Lisa your forum footer is advertising club 1109501. Please specify in the thread which club you are having the problem with.

2) in Club 16 there is only a member "Guest Jim Davis" guess what they have to type to log in ????
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3 years 11 months ago #84841 by LisaRaymondAZ
Hi, Brian, I forgot about that! I'm not trying to make this harder - I promise! I just had an email from Jim Davis, I think this was operator error. When he entered his name, he expected to see his name but it wasn't coming up; he then entered his email, clicked the AUTHENTICATE/LOGIN button, and received an email to create a password. Problem solved. However, for future reference for me, how do I get these members help form your forum? Most have never used a forum before and it would overwhelm them; thinking members first service from my end. Thank you and SteveTheTechie for your help!
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3 years 11 months ago #84842 by Brian
You need to always give us the club number you are requesting help for.
If a member is involved we need their first name
If it is an email problem we need the offending email.
The following user(s) said Thank You: SteveTheTechie, LisaRaymondAZ
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