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"Not a Member" Confirmation emails with no provocation

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1 year 3 months ago #92471 by cntowertoast
Replied by cntowertoast on topic "Not a Member" Confirmation emails with no provocation
Club #7346209 club members are getting these emails since  yesterday.
Not sure if its attack or bug?
Can some one  confirm on this?
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1 year 3 months ago - 1 year 3 months ago #92473 by Brian
Replied by Brian on topic "Not a Member" Confirmation emails with no provocation
If your members are getting "not a Member" messages. It is their email service that is causing it. Please turn off the administrator option in email security
Last edit: 1 year 3 months ago by Brian.
The following user(s) said Thank You: Jane Atkinson
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1 year 3 months ago #92495 by ssvanm
Replied by ssvanm on topic "Not a Member" Confirmation emails with no provocation
Hi Brian!

Where would the email security administrator option be found in the ADMIN portal?
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1 year 3 months ago #92496 by NSB
Replied by NSB on topic "Not a Member" Confirmation emails with no provocation
1. always put your name and club name and number
2. read the documentation - it's very good information and available 24-7
3. I will give you a hint - it's shown in the documentation under EMAIL SECURITY
Nancy
Verbal Expressions #5736
Leadership Lambda #8631
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1 year 3 months ago - 1 year 3 months ago #92497 by memyselfjj
Replied by memyselfjj on topic "Not a Member" Confirmation emails with no provocation
1. always put your name and club name and number
    Super Communicators #1098516
2. read the documentation - it's very good information and available 24-7
    Documentationion -- where?? On the Free ToastHost 3 Support and Development Site or on the Club Site in the Admin Console, or somewhere else?
3. I will give you a hint - it's shown in the documentation under EMAIL SECURITY
On the Free ToastHost 3 Support and Development Site, I see in the top nav, How to use FreeToastHost, which has a dropdown box. Nowhere under either 'Documentation Index' or 'Document Listing' sections any mention of EMAIL SECURITY.

I sense some frustration given the 3-point bulleted response, I understand you would really like users to self-service, and I appreciate you are volunteers. I work in digital marketing and know my way around websites, yet I still have no idea where to find the documentation to stop the "Not a Member' email notification messages that are being sent to current club members.

So please, provide a link to where the documentation is, if it's on this support site, or let us know if it's somewhere in the club site's admin console and I will then likely be able to find EMAIL SECURITY to self-service the rest of the way.

Thank you for your patience, time and energy to help us out.
 
Last edit: 1 year 3 months ago by memyselfjj.
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1 year 3 months ago - 1 year 3 months ago #92498 by memyselfjj
Replied by memyselfjj on topic "Not a Member" Confirmation emails with no provocation

If your members are getting "not a Member" messages. It is their email service that is causing it. Please turn off the administrator option in email security
Super Communicators, Club #1098516

Can you explain further what you mean by their "email service is causing it"?  70% of my club members have the same Outlook Exchange business email domain, 20% of club members have gmail.com, and 10% have different Outlook Exchange business email domains. I wonder if this is related to the privacy protection updates with Google, Yahoo, and Outlook ? If so, have sender email domains being used for our Toast Host sites been DKIM authenticated?

 
Last edit: 1 year 3 months ago by memyselfjj.
The topic has been locked.
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