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I cant update a new member on our club website

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11 years 6 months ago #32246 by SteveTheTechie
I could coach you how to check for IE error messages in the IE developer tools if you are up for that.
Those error messages are usually the key tip-off if something is going wrong.
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11 years 6 months ago #32248 by carrief77
Steve,
I private messaged you my phone number. Call when you can! Thanks!
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11 years 6 months ago #32263 by SteveTheTechie
Sorry, we do not do phone calls.
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11 years 6 months ago - 11 years 6 months ago #32296 by SteveTheTechie
Here is how to use the IE developer tools to find a relevant script error message. It is long... that is why I don't post this approach much.

Refresh your cache and go to your website. Log in as an admin. Do *not* load the admin console yet.

Press the F12 key. When you do this, you will see a new pane open up at the bottom of your IE screen. That is the developer tools pane.

You need to get the Console part of the Developer Tools showing in the bottom pane. Trying to remember how it works in IE8... :unsure: I think there is a button or a tab that says Console... Click that. Also, you need to make sure debugging is ON. I think it is on by default with the Console showing, but I do not remember for sure.

Once you have the Console part of the Developer Tools showing and debugging is ON, then load the admin console, load Membership Management, and go through the steps that you did before that did not work correctly. Do the save step, but do *not* close Membership Management. You have to do this with the Console Pane *open*.

You should notice some warnings and messages showing up in the Console pane as you do this--those are what I am after. Don't worry too much about warnings... (Try this sometime on the Google Search page and you will see a number of them.)

Scroll to the bottom of the warning/error message list in the console to get the most recent ones. Use Ctrl-PrntScrn to take a screen shot of them, paste the screen shot into MS Paint, save the file, then attach that file in a message post here. I will take a look at it to see if there are any error messages that I can use as a clue about what is going on.

You can press the F12 key again to get out of developer tools. (it is a toggle)
Last edit: 11 years 6 months ago by SteveTheTechie.
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11 years 6 months ago #32305 by carrief77
Im not seeing a console tab...


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11 years 6 months ago - 11 years 6 months ago #32306 by SteveTheTechie
Ok, I just did a refresh on my memory: msdn.microsoft.com/en-us/library/dd565625(v=vs.85).aspx

Click on the Script tab, then click on Start Debugging. On the right hand side of the Script tab screen is the Console pane where error messages will show up. The left hand side is just a listing of the javascript commands being ran.

One thing is see in the screen shot that you posted is Browser Mode: IE8 Compat View... You don't have Compatibility Mode on when running FTH2, do you? (That could be the root problem, if so.)

Anyway, if you could run through the steps that produced the problem with the Debugger running, you should end up with a some warnings and/or error messages in the Console pane. Those are what I need to see. You should be able to minimize the developer tools/debugger window while you are doing this.

Sorry to put you through all this, but sometimes it really is the best (and only) way to find the cause of an obscure problem.
Last edit: 11 years 6 months ago by SteveTheTechie.
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