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Member not receiving welcome email or authentication option

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11 years 5 months ago #32565 by carolbo@live.com
Member not receiving welcome email or authentication option was created by carolbo@live.com
Hi,

One of our members has not been able to get log in credentials for www.ridgewoodtoastmasters.com . I entered her into the Membership list and received "success" notifications when I thought I had sent the new member email, but in her own words:

"I have been unable to login to the Ridgewood website and sign up for any speeches or responsibilities. I was able to create a password on the main Toastmasters website, but that's as far as I can get. Can you assist? Thank you

I can access this site - toastmasters83.org/

I cannot access this site - www.ridgewoodtoastmasters.org/?p=7#null "

***
I asked her to just go to the site and request a password even though she had not received the email, to no avail.

Here is her member info.:

Karen C Faller
(973) 853-1013
karencfaller@optonline.net

Thanks in advance for any guidance you can provide.

Carol Bohan
Ridgewood Toastmasters
Carol Bohan
Ridgewood Toastmasters
Club 2639
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11 years 5 months ago - 11 years 5 months ago #32566 by Brian
Replied by Brian on topic Member not receiving welcome email or authentication option
2639.toastmastersclubs.org is working correctly

www.ridgewoodtoastmasters.org/ works correctly
Last edit: 11 years 5 months ago by Brian.
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11 years 5 months ago #32568 by Brian
Replied by Brian on topic Member not receiving welcome email or authentication option
Karen's email provider is not accepting email from the toastmastersclubs.org mail server. Does she have another email address?


Jan 27 00:19:01 toastmastersclubs sendmail[25036]: s0R0IrtV024975: to=<karencfaller@optonline.net>, ctladdr= (501/502), delay=00:00:08, xdelay=00:00:00, mailer=esmtp, pri=151571, relay=mx1.optonline.net. [167.206.4.77], dsn=5.0.0, stat=Service unavailable
Jan 27 00:46:58 toastmastersclubs sendmail[13137]: s0R0kvbF013133: to=<karencfaller@optonline.net>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=133379, relay=mx2.optonline.net. [167.206.4.79], dsn=5.0.0, stat=Service unavailable
Jan 27 04:11:09 toastmastersclubs sendmail[20858]: s0R4B7vq020772: to=<karencfaller@optonline.net>, ctladdr= (501/502), delay=00:00:02, xdelay=00:00:00, mailer=esmtp, pri=136105, relay=mx1.optonline.net. [167.206.4.77], dsn=5.0.0, stat=Service unavailable
Jan 27 15:39:50 toastmastersclubs sendmail[15741]: s0RFdnmt015724: to=<karencfaller@optonline.net>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=151573, relay=mx2.optonline.net. [167.206.4.79], dsn=5.0.0, stat=Service unavailable
Jan 27 15:40:25 toastmastersclubs sendmail[18360]: s0RFePNE018360: to=al@abramspr.com,karencfaller@optonline.net, ctladdr=apache (48/48), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=61340, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (s0RFePig018370 Message accepted for delivery)
Jan 27 15:40:29 toastmastersclubs sendmail[18425]: s0RFePig018370: to=<karencfaller@optonline.net>, ctladdr= (501/502), delay=00:00:04, xdelay=00:00:00, mailer=esmtp, pri=151573, relay=mx2.optonline.net. [167.206.4.79], dsn=5.0.0, stat=Service unavailable
Jan 27 17:02:05 toastmastersclubs sendmail[23809]: s0RH24ZH023805: to=<karencfaller@optonline.net>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120911, relay=mx2.optonline.net. [167.206.4.79], dsn=5.0.0, stat=Service unavailable
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11 years 5 months ago #32570 by carolbo@live.com
Replied by carolbo@live.com on topic Member not receiving welcome email or authentication option
Hi Brian,

Thank you - I will let her know and ask for another email address to update her info. and re-send the welcome email.

I really appreciate your fast reply!

With warm regards,

Carol
Carol Bohan
Ridgewood Toastmasters
Club 2639
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11 years 5 months ago #32571 by Brian
Replied by Brian on topic Member not receiving welcome email or authentication option
Please give this to the optonline.com mail support people.

telnet 167.206.4.79 25
Trying 167.206.4.79...
Connected to 167.206.4.79.
Escape character is '^]'.
220 2.0.0 in-mta3.srv.hcvlny.cv.net ESMTP ecelerity 3.5.3.37097 r(Platform:3.5.3.0) Mon, 27 Jan 2014 18:23:54 -0500
EHLO toastmastersclubs.org
250-in-mta3.srv.hcvlny.cv.net says EHLO to 50.19.253.65:55815
250-8BITMIME
250-SIZE 104857600
250 ENHANCEDSTATUSCODES
MAIL From:<apache@toastmastersclubs.org>
550 5.7.1 Your mail from 50.19.253.65 was rejected. We can't currently accept your message. Please contact blinquiry@cv.net. Be sure to include this rejection message and any other data that might be relevant.
Connection closed by foreign host.
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11 years 5 months ago #32593 by carolbo@live.com
Replied by carolbo@live.com on topic Member not receiving welcome email or authentication option
Hi,

Optonline replied with the following:

From: Optimum Customer Support <optimum@mailca.custhelp.com>
Date: January 27, 2014 at 9:48:29 PM EST
To: karencfaller@optonline.net
Subject: Your recent email to us [Reference number: 140127-004568]
Reply-To: Optimum Customer Support <optimum@mailca.custhelp.com>


From: Jason D.
Sent: 01/27/2014 09:48 PM
To: Karen Faller

Hello, thanks for your email.

If you are unable to send e-mail to an Optimum Online customer as a result of your mail being blocked, you must cooperate with the third-party block list providers to be removed from the lists. Optimum Online neither operates nor controls these block lists and cannot have a restriction against mail from your IP address removed. You can check this here for more information: www.optimum.net/pages/mailblocking.html


Should you have any further questions or concerns, please reply to this email or use one of the many ways to contact us. We are available 24 hours per day, seven days per week for your convenience.

Thank you for choosing Optimum,

Jason

***
Thank you!
Carol Bohan
Ridgewood Toastmasters
Club 2639
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