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Access to Admin for Club 1121117
10 years 11 months ago #38335
by rhardon
Richard Hardon, ACB, ALB
Access to Admin for Club 1121117 was created by rhardon
I'm hoping you can help me.
We have suddenly not been able to log in to our club website at 1121117 with the same password we have been using. I have been the website owner since the last version of FTH 2.0...but when I click on Forgot Password the message with the key doesn't appear to come. Can you help me get re-connected.
Richard Hardon
770.312.2323
rick@powerbuildersteam.com
We have suddenly not been able to log in to our club website at 1121117 with the same password we have been using. I have been the website owner since the last version of FTH 2.0...but when I click on Forgot Password the message with the key doesn't appear to come. Can you help me get re-connected.
Richard Hardon
770.312.2323
rick@powerbuildersteam.com
Richard Hardon, ACB, ALB
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10 years 11 months ago - 10 years 11 months ago #38336
by SteveTheTechie
Replied by SteveTheTechie on topic Access to Admin for Club 1121117
Well, did you folks change admin info or something? 
Reason I ask: I see where a forgot password email went to Tricia on 8/4. I just checked and you are listed as the admin at this time (hence my question). I clicked the forgot password link on your website for you and our log indicates that the email went to you this time.
The only way this could have happened is if Tricia was the registered admin previously. The admin forgot password link gets emailed to the registered admin's email, and there is only one of those in the system for each club. (but you can certainly share the admin password as many clubs do)

Reason I ask: I see where a forgot password email went to Tricia on 8/4. I just checked and you are listed as the admin at this time (hence my question). I clicked the forgot password link on your website for you and our log indicates that the email went to you this time.
The only way this could have happened is if Tricia was the registered admin previously. The admin forgot password link gets emailed to the registered admin's email, and there is only one of those in the system for each club. (but you can certainly share the admin password as many clubs do)
Last edit: 10 years 11 months ago by SteveTheTechie.
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10 years 11 months ago #38339
by rhardon
Richard Hardon, ACB, ALB
Replied by rhardon on topic Access to Admin for Club 1121117
We have it straightened out now. I think there was just too much movement taking place as officers transitioned. And someone botched the administrators password and assignment in the process. I think we are good to go now.
Richard Hardon, ACB, ALB
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