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Member has no access

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10 years 3 months ago #49001 by davidpremo@gmail.com
Good day.

One member cannot access the site or get a new password. I think her info was entered incorrectly. How can I check/reset/change her log in and password?

Thanks.

David Premo
Club 7199
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10 years 3 months ago - 10 years 3 months ago #49002 by Brian
Replied by Brian on topic Member has no access
1) we would need their first name atleast

2) your site admin can check if her information is correct
Last edit: 10 years 3 months ago by Brian.
The following user(s) said Thank You: LindaMann
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10 years 3 months ago - 10 years 3 months ago #49003 by davidpremo@gmail.com
First name is "Angel" Club 7199.

Site admin is out of service due to family illness, which I why I am trying. I can log in as site admin, but cannot figure out where/how to check this.
Thanks

David
Last edit: 10 years 3 months ago by davidpremo@gmail.com.
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  • LindaMann
  • Visitor
  • Visitor
10 years 3 months ago #49004 by LindaMann
Replied by LindaMann on topic Member has no access

davidpremo@gmail.com wrote: First name is "Angel" Club 7199.

Site admin is out of service due to family illness, which I why I am trying. I can log in as site admin, but cannot figure out where/how to check this.
Thanks

David


Should the email be Aflac @ or afac@

Linda
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10 years 3 months ago #49005 by davidpremo@gmail.com
Linda, thank you. I see the problem from your email. It should be:

atac

David
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  • LindaMann
  • Visitor
  • Visitor
10 years 3 months ago #49006 by LindaMann
Replied by LindaMann on topic Member has no access

davidpremo@gmail.com wrote: Linda, thank you. I see the problem from your email. It should be:

atac

David


Then, go in as admin and correct it and then send him a welcome email

Linda
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