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Member having trouble logging in

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9 years 6 months ago #54533 by CGoldfuss
Hi. I have a new member who is having trouble logging into the website. She said she followed the instructions to reset and was supposed to be sent an email with a link. She says that she hasn't received it. She also said that she checked her spam/junk folder and its not there. Any ideas? I double checked the email address on the website and that's ok. Another member reset her password today and said that she had no problems.

Thanks!

Christine Goldfuss
Bethpage Toastmasters
Club #3188
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9 years 6 months ago #54534 by Brian
members name so we can check what is happening
The following user(s) said Thank You: CGoldfuss
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9 years 6 months ago #54536 by CGoldfuss
Hi Brian,

The members name is Judy Epstein.

Thanks!
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9 years 6 months ago #54538 by Brian
The emails are being sent and accepted by her mail host. Have her check her Junk/spam box if they are not there she will need to contact her email host.

Jan 4 00:03:02 toastmastersclubs sendmail[23378]: u04031Rs023375: to=<jepstein@mail.com>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=151473, relay=mx00.gmx.com. [74.208.5.4], dsn=2.0.0, stat=Sent (Requested mail action okay, completed: id=0LoEXP-1ZiSfX1Hkv-00gKKb)
Jan 4 18:05:30 toastmastersclubs sendmail[31606]: u04I5TL2031603: to=<jepstein@mail.com>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=122411, relay=mx01.gmx.com. [74.208.5.27], dsn=2.0.0, stat=Sent (Requested mail action okay, completed: id=0Lkf6Q-1Zhugg06xY-00aTyE)
Jan 5 17:23:26 toastmastersclubs sendmail[681]: u05HNOWI000676: to=<jepstein@mail.com>, ctladdr= (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=120836, relay=mx00.gmx.com. [74.208.5.4], dsn=2.0.0, stat=Sent (Requested mail action okay, completed: id=0MIdXq-1aEIP00x4a-002CWf)
Jan 5 17:24:42 toastmastersclubs sendmail[1764]: u05HOe7M001759: to=<jepstein@mail.com>, ctladdr= (501/502), delay=00:00:02, xdelay=00:00:01, mailer=esmtp, pri=120836, relay=mx01.gmx.com. [74.208.5.27], dsn=2.0.0, stat=Sent (Requested mail action okay, completed: id=0LfC86-1Zs6pG0ElU-00ooj6)
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9 years 6 months ago #54548 by SteveTheTechie
Also, have them refer to the following to make sure they can get FTH email: support.toastmastersclubs.org/doc/item/e...embers-receive-email
The following user(s) said Thank You: CGoldfuss
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9 years 6 months ago #54565 by CGoldfuss
Thanks so much for your help! Our member was able to login today. :-)
The following user(s) said Thank You: SteveTheTechie
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