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Problems connecting to club site

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9 years 2 weeks ago - 9 years 2 weeks ago #57374 by JeffHagan
Problems connecting to club site was created by JeffHagan
Hi, all.

I'm trying to solve some intermittent connection issues for the web site for our club (Windsor Toastmasters - 6416).

Occasionally, I'll get an error message when trying to access the site by our main URL, www.windsortoastmasters.org ("This site can’t be reached - www.windsortoastmasters.org took too long to respond."). When this occurs, I've always been able to access the site via the other URL (6416.toastmastersclubs.org), even while I continue to get the error at www.windsortoastmasters.org

I asked our other officers about this - none of them have had issues connecting to the site by the main URL. They've always been able to connect just fine.

At the same time, we have had problems with messages to club addresses at our main domain (e.g. vppr@windsortoastmasters.org) occasionally not getting through. We haven't noticed this problem with addresses in the other format (e.g. vppr-6416@toastmastersclubs.org).

Our domain is registered through GoDaddy. We talked about whether they could be what's causing the issue, but officers who are more knowledgeable than me about DNS issues said that they wouldn't create the problems we're seeing, where the website won't connect for a few minutes and then go back to normal.

So:
- I'm the only one who has reported the issues with the web site. It happens whether I'm connecting at work or at home.
- Other people have reported problems with club emails using the @windsortoastmasters.org domain

Any ideas? If you could point me to a possible cause (and solution), it would be appreciated.
Jeff Hagan, ACG, ALB
Windsor Toastmasters Club 6416 - President
Erie Shores Toastmasters (unchartered) Club 6576562 - Club Sponsor & VP Public Relations
Area 42, District 28 - 2017-2018 Area Director
Last edit: 9 years 2 weeks ago by JeffHagan.
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9 years 2 weeks ago #57375 by Brian
Replied by Brian on topic Problems connecting to club site
1) are you having this problem today? I am not seeing any issues accessing www.windsortoastmasters.org

2) Your domain email is not set up properly you are missing the MX records.
please see this doc

support.toastmastersclubs.org/doc/item/dns-settings-overview
The following user(s) said Thank You: JeffHagan
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9 years 2 weeks ago #57376 by JeffHagan
Replied by JeffHagan on topic Problems connecting to club site

Brian wrote: 1) are you having this problem today? I am not seeing any issues accessing www.windsortoastmasters.org

Yes. It started for me about half an hour ago and still appears to be down.

Maybe it's just me, then. Hmm.

Brian wrote: 2) Your domain email is not set up properly you are missing the MX records.
please see this doc

support.toastmastersclubs.org/doc/item/dns-settings-overview

Thanks - I'll try this out.
Jeff Hagan, ACG, ALB
Windsor Toastmasters Club 6416 - President
Erie Shores Toastmasters (unchartered) Club 6576562 - Club Sponsor & VP Public Relations
Area 42, District 28 - 2017-2018 Area Director
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9 years 2 weeks ago #57377 by Brian
Replied by Brian on topic Problems connecting to club site
We are not blocking your IP.

Please try powering off your internet modem and wait 10 seconds then power it back on.
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9 years 2 weeks ago - 9 years 2 weeks ago #57378 by JeffHagan
Replied by JeffHagan on topic Problems connecting to club site

Brian wrote: We are not blocking your IP.

Thanks - I didn't figure that was the problem, since I'm able to consistently access the site via 6416.toastmastersclubs.org

Brian wrote: Please try powering off your internet modem and wait 10 seconds then power it back on.

I can't do that - I'm on a network at the moment.
Jeff Hagan, ACG, ALB
Windsor Toastmasters Club 6416 - President
Erie Shores Toastmasters (unchartered) Club 6576562 - Club Sponsor & VP Public Relations
Area 42, District 28 - 2017-2018 Area Director
Last edit: 9 years 2 weeks ago by JeffHagan.
The topic has been locked.
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