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Member unable to receive Opt-in email and therefore unable to be added to curren

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5 years 3 months ago #79596 by Freddi
Member unable to receive Opt-in email and therefore unable to be added to curren was created by Freddi
We have a long term member who used to be able to receive FTH website emails no longer able to receive them. No bounce back message is received by the administrator. Member is attempting to reset his access password. I deleted him and re entered him as a member. He does not receive the opt in email and cannot move ahead. What can we do
Member Ron MacTavish email (verified correct rbmacjak@yahoo.com

Freddi Dogterom DTM AS President Club #2799 Dynamically Speaking Toastmasters
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5 years 3 months ago #79598 by Brian
Replied by Brian on topic Member unable to receive Opt-in email and therefore unable to be added to curren
1) it looks like some deleted and readded Ron. NEVER delete a member when you delete a member all theirhistorical information is lost.
2) since Ron has been added to the website again he will need to click on the accept link that was sent to him when he was just readded.
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5 years 3 months ago #79604 by Freddi
Replied by Freddi on topic Member unable to receive Opt-in email and therefore unable to be added to curren
Thank you. Is there any way of re-aquiring the historical data that was lost?

***** Ron does not receive the opt in email so he cannot click the link to accept. That is the problem - he is not receiving any emails from FTH.. he uses Yahoo.com email and has checked that it isnt blocked etc. Please help us get him the emails. Thanks
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5 years 3 months ago #79605 by Brian
Replied by Brian on topic Member unable to receive Opt-in email and therefore unable to be added to curren
Please read the documentation on this site, you could have used the Undelete People tool in member management.
You really need to read before taking action, you added Ron twice and deleted him.

I recovered Ron's record and his vp status
I sent him an email and it was received by yahoo
Ron needs to add agenda@toastmastersclubs.org and server@toastmastersclubs.org to his yahoo safe list/contacts

SUCCESS (Form Email) Sun 2020/04/19 13:57:20 UTC Club:[2799] From:["Toastmasters Club 2799 on behalf of Admin" <server@toastmastersclubs.org>] To:[rbmacjak@yahoo.com] CC:[] Subject:[[DSTM] checking]
Apr 19 13:57:21 toastmastersclubs sendmail[16246]: 03JDvKvG016243: to=<rbmacjak@yahoo.com>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121176, relay=mta7.am0.yahoodns.net. [98.136.96.74], dsn=2.0.0, stat=Sent (ok dirdel)
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5 years 3 months ago #79606 by Freddi
Replied by Freddi on topic Member unable to receive Opt-in email and therefore unable to be added to curren
Thank you for your assistance. I spent several hours reading documentation on this site but must have missed that bit - wont in the future!

You assistance is very much appreciated! Thank you Brian!
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5 years 3 months ago #79624 by Freddi
Replied by Freddi on topic Member unable to receive Opt-in email and therefore unable to be added to curren
We have followed all your instructions, including adding the email addresses to the contacts/safe sender lists.

Ron is still not receiving the emails from @toastmastersclubs.org. Is it possible that he has tried too many times and is locked out? I/we have literally tried everything you have suggested and that we can think of.
His reply to me was ...

"I go to the DS website, follow the instructions to login.

It tells me I will receive an email....and nothing ever arrives."

Ron

Ron MacTavish
PH: 403-388-7496




On Monday, April 20, 2020, 02:26:18 PM MDT, FREDDI DOGTEROM <freddi.d@shaw.ca> wrote:


Ok. Did you get the password reset email?
Sent from my iPhone
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