One-time code for first time login not working.

I am transitioning my club to Free Toast Host and some members have not been able to login to the site.
The member has tried to reset their password many times and then use the one-time code that was sent. Each time the system says that the code is wrong.

The club number is 05372552.

Can you be specific on who is having this issue?
Just a first name.
 

Yes, Aleksandra is having the issue.

I sent a create password link to the member.

Please have them copy and paste the entire text of link into their browser