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Email issue

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1 year 5 months ago #92105 by Etsutaka
Email issue was created by Etsutaka
Hello,
I've tried to receive a password reset confirmation email from Namecheap to 'treasurer@nagasakitm.com.  But I can't.  Our homepage provider Namecheap said the password reset emails are being delivered to my mailbox.  Please check our account if it has some bugs.  I can receive other emails.  Our Club Number is 2890347, Nagasaki Toastmasters club.

regards,

nagasakitm.com
club number 2890347
Nagasaki Toastmasters Club
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1 year 5 months ago #92106 by Pam
Replied by Pam on topic Email issue
Please make sure that your DNS records are set up correctly as described here:   support.toastmastersclubs.org/doc/item/dns-settings-overview
Your mx record is pointing to traffictoastmasters.com, and some of the others aren't set up correctly.

FreeToastHost Ambassador
VPE HOT Toastmasters 2025-2026 hot.toastmastersclubs.org/
Webmaster Redlands Toastmasters 2025-2026 redlands.toastmastersclubs.org/
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1 year 5 months ago #92109 by Etsutaka
Replied by Etsutaka on topic Email issue
Thank you for you answer.  I could find DNS records.  However, I'm really sorry, I'm not good at computers.  Just let me know what should I do next.   I don't understand what you are saying 'Your mx record is pointing to traffictoastmasters.com, and some of the others aren't set up correctly.'

nagasakitm.com
club number 2890347
Nagasaki Toastmasters Club
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1 year 5 months ago #92110 by Pam
Replied by Pam on topic Email issue
You'll need to set up the records on your domain name providers site as described in the documentation I referred you to.  If you don't have access, ask them (Namecheap) to set the records up for you as shown here

1.2 You need to create or change four DNS records so they read as below - i.e. to point to the FreeToastHost server (substitute your domain name for domain.ext below):Record
Type
EntryIP Address/URLAdomain.ext50.19.253.65Awww.domain.ext50.19.253.65Amail.domain.ext50.19.253.65MX10mail.domain.ext


FreeToastHost Ambassador
VPE HOT Toastmasters 2025-2026 hot.toastmastersclubs.org/
Webmaster Redlands Toastmasters 2025-2026 redlands.toastmastersclubs.org/
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1 year 5 months ago #92121 by Brian
Replied by Brian on topic Email issue
You will need to contact name cheap and find out what IP address they are emailing from. Many Name cheap IP have been blocked by FTH because they allow spammers on their system.

We do not recommend using FTH email addresses for password resets. You can use the club email archive email address if your club has set one up.

 
The following user(s) said Thank You: Etsutaka
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