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Unable to add new member

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1 year 4 months ago #92276 by mescobar246
Greetings,
I've been trying to add a new member to our club website, but each time she tries to Authenticate for the first time, she gets an error message (see screen shot attached).
I tried resending her the opt-in email, but that didn't make any difference.
I believe she was using Firefox, and then she tried Chrome. She is on the Duke University network, but she didn't think that should prevent her from accessing the site.
Name: Caroline Gorham
Email: caroline.gorham@duke.edu

Club website:
bluedevil.toastmastersclubs.org/
Club number: 1312433

I'm using MacOS, Monterey 12.7.1

We appreciate your help in solving this issue.
Margaret Escobar
mescobar19@gmail.com

 
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1 year 4 months ago #92301 by mescobar246
Hello,
She has clicked on the Agree link but that is not making any difference.
I've never encountered this problem before.
What else can we try?
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1 year 4 months ago #92309 by Pam
Replied by Pam on topic Unable to add new member
Please send the opt in once more, and ask her to click on the link from that email, not any of the earlier ones (I can see the opt-in has been sent at least 4 times).  Only the most recent one will work.
Let us know if that is still a problem

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