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New Member receives opt-in email with no links

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4 months 2 days ago #94806 by EastwoodTM
We added new member Jenny with her qq.com email under eastwoodtm.toastmastersclubs.org Membership Management - Members on 20 March.
On 23 March, Jenny opened the email. Her email (attached) has no link to approve or decline.
Please help to get her added.
Attachments:
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4 months 2 days ago #94810 by Pam
Could this be her mail service removing links?  
Please ask her to whitelist / add @toastmastersclubs.org as a safe sender. See documentation here:  support.toastmastersclubs.org/doc/item/e...embers-receive-email , and then try sending again.  
Do the other addresses awaiting opt in on your membership list behave the same way?

FreeToastHost Ambassador
VPE HOT Toastmasters 2025-2026 hot.toastmastersclubs.org/
Webmaster Redlands Toastmasters 2025-2026 redlands.toastmastersclubs.org/
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4 months 1 day ago #94821 by EastwoodTM
Hi,

I asked her to check safe sender.

I also asked her to send a Contact Us form and mark the Checkbox to be included in future emails to see if it adds her to Prospects.
I received the normal email when someone contacts us, but it didn't add her email address to membership Management - Prospects.
Can you check why it didn't add her to Prospects?

No other addresses have reported issues on opt in.

Thanks!
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4 months 1 day ago #94822 by Pam
The system doesn't allow duplicate email addresses - you'll have to delete the "pending / strike-out" version first, then get her to use the contact form.

If Jenny still isn't getting links after making us a safe sender, she will have to contact her email provider.

FreeToastHost Ambassador
VPE HOT Toastmasters 2025-2026 hot.toastmastersclubs.org/
Webmaster Redlands Toastmasters 2025-2026 redlands.toastmastersclubs.org/
The following user(s) said Thank You: EastwoodTM
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3 months 4 weeks ago #94831 by EastwoodTM
Safe sender didn't seem to work - all links removed.

We're trying a different email address.
The topic has been locked.

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