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connect to HTTPS error

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3 months 3 weeks ago #94875 by egrodziak
connect to HTTPS error was created by egrodziak
We were receiving a ton of these errors but they did stop for a while.  This time I called our domain host just to be sure there's nothing wacky on their end.  Please confirm that it was a hiccup on FTH side or provide the DNS records update that we need to send to our domain host.  

We certainly do not want the system to remove our custom domain.  This is a pretty active club.  Thank you. Eileen

2025-03-29 08:26:47 GMT, FreeToastHost System Warning]  *** IMPORTANT! ***NOTE:  The FreeToastHost server was unable to create / renew a HTTPS certificate for your custom domain:               www.lvtoastmasters.org                  *** This means that you may not be able to access your website using https:// with your custom domain name after any existing certificates expire. Possible causes may include:                  a. Your custom domain's DNS records are set up incorrectly on your registrar's website.  <<I need updated records from the host and send to go daddy --- the records they need to for DNS records to be updated>>                  b. You are using domain forwarding--it is *not* supported. NO                  c. Your custom domain has expired. (If so, you must address this with your registrar.)                  d. The custom domain listed in the admin console is no longer being used.                  e. The FTH server was temporarily unable to connect with the free LetsEncrypt! service to create the certificate.                                                      (If so, this could be resolved automatically in a week.)WHAT?  *** Note that the system may remove your custom domain from the database to prevent further invalid attempts at cert renewals.
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3 months 3 weeks ago #94880 by Pam
Replied by Pam on topic connect to HTTPS error
There was a hiccup a few weeks ago but that has been resolved

SSL certificates are renewed on a regular basis - sometimes they fail for various reasons
Your site missed the last renewal cycle, but has now been updated:  Cert Expiration Date/Time: Wed Jul 2 01:20:57 2025 UTC

I don't see your A record for www on your domain settings.  Fixing that might prevent some problems.  Documentation here:  support.toastmastersclubs.org/doc/item/dns-settings-overview
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3 months 3 weeks ago #94884 by rpcook
Replied by rpcook on topic connect to HTTPS error
Hello!  I have been asked about a similar issue for  4544358.toastmastersclubs.org/

[2025-03-29 09:01:12 GMT, FreeToastHost System Warning]  *** IMPORTANT! ***

NOTE:  The FreeToastHost server was unable to create / renew a HTTPS
certificate for your custom domain:
      www.stittsvilletoastmasters.ca

I have never dealt with secure certificates.  Can you check what our clubs status is?   I renewed the domain name for 3 years on Feb 21, 2025 (DomainPeople).  What do I need to do next?

Thank you,
Richard Cook
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3 months 3 weeks ago #94886 by Pam
Replied by Pam on topic connect to HTTPS error
@rpcook
Likewise - your site missed an update.  The certificate has now been renewed.   Cert Expiration Date/Time: Wed Jul 2 03:30:14 2025 UTC
Your DNS records seem good
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The following user(s) said Thank You: rpcook
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