Unable to reset password for admin access

14 Sep 2026, 11:32 a.m.

Hello our club cannot log in either. I have tried to reset several times and when I go to put the new password in it says it doesn't work and now I am logged out for 15 minutes.

14 Sep 2026, 1:09 p.m.

Without your club number we can do noting for you.

Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost

15 Sep 2026, 9:58 a.m.

Hello our club number is 7057227. Thank you.

15 Sep 2026, 10:01 a.m.

Member or password is incorrect. Note that both may be case-sensitive. This is what I get after I try to reset the password. It takes the reset password I put in but then will not allow me to log in.

15 Sep 2026, 10:20 a.m.

I am club president, I am able to log in as me so maybe there is where the issue is coming from? I need to be able to log in as administrator along with other officers?

15 Sep 2026, 3:49 p.m.

Are you using the correct admin user name?

Are you using the Correct admin password?

They are NOT the same as in FTH3 or your personal member user and password.

Last edited 15 Sep 2026, 3:51 p.m. by Brian

Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost

15 Sep 2026, 3:51 p.m.

The admin username was the club number so that's what I was using?

15 Sep 2026, 4:28 p.m.

that is not longer correct in FTH4

Please read the ClubAdmin welcome emnail that was sent to you at tina.pantano@libertymutual.com

Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost

16 Sep 2026, 4:59 a.m.

Thanks, I found it all set.