Update a member's email address

When an update is completed/attempted a message appears near the top of the page. A green message indicates the update successfully completed.

A red message means something failed/didn't save/etc.

What information is provided in the red message when the attempted update fails?

For FTH support to investigate further, we need your club number and a way to identify the member in question. (e.g. a first name)

Thank you for your response.
club number is 7860053. Member name is Rebecca
Her email address was incorrectly entered and I am trying to update it. I think I have done this now by deleting the User Name (which had previously been the incorrect email). However the profile is still showing the incorrect email as the Username. Although the correct email is showing in the Member Management list now.

Check whether the member has another profile in the system under Prospects, Former Members, etc using the desired email address. The system will not allow the same email address to be used twice in the same club. If so, you can change or delete the other profile.

I changed her username no problems.
Since you didn't tell us the new email address you will have to change that.

Aha - it was the user name which was the problem!. Many thanks for fixing this, it is all correct now with the updated email address. I appreciate your attention to this issue.

regards

Val W.