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TOPIC:

A new member shows up in member list but not in the list for the welcome letter 10 months 3 weeks ago #90589

cblosil
Topic Author
Offline
New Member
Posts: 1
Thank you received: 0

To whom it may concern,
Our new member cannot log into the Olympic Orators website. He shows up as a member of our club, but not in the new member list to send the welcome letter. There is a black line through his name in the member list and he shows having only 8 more days to respond to the welcome email. However, he doesn't show up on the home page list for the website so that he can log in.
I have waited before for 30 days, to have his name disappear and then re-register him again on the website, but it is always the same problem. I just added a new member today without any problems and without having the black line through her name.
What more can I do?
Thank you,
Carolyn

The topic has been locked.

A new member shows up in member list but not in the list for the welcome letter 10 months 3 weeks ago #90590

Jane Atkinson
Offline
Administrator
Posts: 4022
Thank you received: 882

Please see support.toastmastersclubs.org/doc/item/m...ip-panel#add-members for more detail. Could you also please add your club number to requests.

The short answer to your question is that the new member needs to approve their listing by clicking on the link in the opt-in email, not by logging in. Maybe the first member isn't aware of this and needs to be informed? (The second member may have responded very promptly, so you don't really get a chance to see the line through the name. I've seen this happen on a site I help maintain.)

VPE Ernst&Young Achieving Potential, club 1137486 (Auckland, NZ)
FreeToastHost Field Officer, District 112 (Northern New Zealand)

Spare yourself anxiety and Backup your site regularly.

The topic has been locked.

A new member shows up in member list but not in the list for the welcome letter 10 months 3 weeks ago #90591

NSB Offline FreeToastHost Ambassador Posts: 173 Thank you received: 27	You can resend the OPT IN email... it's a selectable action in the MEMBERSHIP menu. THANK YOU! - Nancy - CLUB: 5736 WEBSITE: verbalexp.toastmastersclubs.org/ The following user(s) said Thank You: Jane Atkinson
	The topic has been locked.

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