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Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
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4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
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TOPIC:

New Member no being able to be added to our website 3 weeks 4 days ago #92461

John Cox, DTM Topic Author Offline New Member Posts: 2 Thank you received: 0	Dear Support We have made several attempts at sending the opt-in email, using alternative emails and deleting and re-adding their details. For some reason they are not receiving the *pending addition to our website* notice. Any suggestions? John Cox www.nottinghamtoastmasters.co.uk
	The topic has been locked.

New Member no being able to be added to our website 3 weeks 4 days ago #92464

rhtaylor3
Offline
FreeToastHost Ambassador
Posts: 557
Thank you received: 160

Confirm they are looking in their spam folder and ensure they whitelist the FTH email servers. Instructions are in this document

support.toastmastersclubs.org/doc/item/e...embers-receive-email

We'll need your club number to look into this further. If the member isn't still listed in membership management, please re-add them to we can identity the correct account to check their email address. If more than one person is pending addition, we'll need at least their first name to ensure we review the correct person.

Richard Taylor
--
Club #7045
GOOD MORNING! Toastmasters
www.goodmorningtoastmasters.com

The topic has been locked.

New Member no being able to be added to our website 3 weeks 4 days ago #92465

John Cox, DTM Topic Author Offline New Member Posts: 2 Thank you received: 0	Hello Richard The club number is: 3032977. The member is Anna Wajdwicz This email address is being protected from spambots. You need JavaScript enabled to view it. and is listed in Membership Management We've not had a problem with previous new members. Regards John Cox
	The topic has been locked.

New Member no being able to be added to our website 3 weeks 4 days ago #92466

rhtaylor3
Offline
FreeToastHost Ambassador
Posts: 557
Thank you received: 160

======================================================================================================================================================
SUCCESS (Form Email)	 Thu 2024/04/04 08:24:53 UTC	 Club:[3032977]	 From:[server@toastmastersclubs.org]	 To:[anna_wajdwicz@interia.pl]	 CC:[]	 Subject:[Action Required: Anna Wajdwicz Pending Addition to Robin Hood Speakers' Club (Nottingham) Website]
SUCCESS (Form Email)	 Thu 2024/04/04 11:39:38 UTC	 Club:[3032977]	 From:[server@toastmastersclubs.org]	 To:[anna_wajdwicz@interia.pl]	 CC:[]	 Subject:[Action Required: Anna Wajdwicz Pending Addition to Robin Hood Speakers' Club (Nottingham) Website]
SUCCESS (Form Email)	 Thu 2024/04/04 20:07:20 UTC	 Club:[3032977]	 From:[server@toastmastersclubs.org]	 To:[anna_wajdwicz@interia.pl]	 CC:[]	 Subject:[Action Required: Anna Wajdwicz Pending Addition to Robin Hood Speakers' Club (Nottingham) Website]
SUCCESS (Form Email)	 Fri 2024/04/05 08:13:19 UTC	 Club:[3032977]	 From:[server@toastmastersclubs.org]	 To:[anna_wajdwicz@interia.pl]	 CC:[]	 Subject:[Action Required: Anna Wajdwicz Pending Addition to Robin Hood Speakers' Club (Nottingham) Website]
SUCCESS (Form Email)	 Fri 2024/04/05 11:45:10 UTC	 Club:[3032977]	 From:[server@toastmastersclubs.org]	 To:[anna_wajdwicz@interia.pl]	 CC:[]	 Subject:[Action Required: Anna Wajdwicz Pending Addition to Robin Hood Speakers' Club (Nottingham) Website]
# Matches=5

The FTH email logs don't show any delivery failures to her address. If she has already checked spam and whitelisted the FTH servers she'll need to ask her email provider for help.

Richard Taylor
--
Club #7045
GOOD MORNING! Toastmasters
www.goodmorningtoastmasters.com

The topic has been locked.

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