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Troubleshooting FTH Emails

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4 years 2 months ago #83682 by mbahl
Troubleshooting FTH Emails was created by mbahl
Greetings,

I am writing from Virtual Parliamentarian Toastmasters (Club #7850496) and it has come to our attention that our President can't email vpm-7850496@toastmastersclubs.org in any of the fields (To, CC, and BCC) for our VPM to receive emails using this alias. Our President uses a Gmail account while our VPM uses a Yahoo email account. The error message in the subject is "[FreeToastHost] Message Not Delivered" with the body of the email stating, "You do not have the right permissions to send an e-mail to this e-mail address (vpm-7850496@toastmastersclubs.org) from jennyliu.tm@gmail.com . Be sure your "From" address in your e-mail client is the same as your address in your toastmastersclubs.org member profile." I've attached a sample email to help troubleshoot.

Could you kindly assist with this?

Thanks,
Maya
Attachments:
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4 years 2 months ago #83691 by Brian
Replied by Brian on topic Troubleshooting FTH Emails
1) Please ask your president to stop using the cc:

2) also why is your president sending email to herself?

To:[jennyliu.tm@gmail.com] CC:["virtual.parliamentarians@gmail.com" , "vppr-7850496@toastmastersclubs.org" ] jennyliu.tm@gmail.com Subject:[Re: VPs - Request for Link to Recording of Exec Meeting (4/22)?] ALL To:[] ALL CC:[]
WARNING (Domain Unknown to FTH/Maybe CC'd: gmail.com) Mon 2021/04/26 18:07:10 UTC Club:[] From:[jennyliu.tm@gmail.com]
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4 years 2 months ago - 4 years 2 months ago #83692 by SteveTheTechie
Replied by SteveTheTechie on topic Troubleshooting FTH Emails
Brian: They should not have any issues using CC:. However, the OP is mentioning the use of BCC, which we do not support.

I believe the following entry in our email logs is relevant:
Code:
FAILURE (Unauthorized From: jennyliu.tm@gmail.com; Valid To; Bounced) Thu 2021/04/29 21:01:47 UTC Club:[] From:[jennyliu.tm@gmail.com] To:[vpm-7850496@toastmastersclubs.org] CC:[virtual.parliamentarians@gmail.com] Subject:[Re: VPs Biz Meeting (4/28) - Times to Sync for Minutes Committee Support?] ALL To:[] ALL CC:[] Server Email FOR:[vpm-7850496@toastmastersclubs.org]

I believe this warrants further investigation.

Reason: Per the above log entry, the code is flagging jennyliu.tm@gmail.com as an unauthorized From email address. Typically, this will happen if someone sends from an email address that is not in their member profile. However, it looks like Jenny has entered this email address in her member profile. Hmmm...
Last edit: 4 years 2 months ago by SteveTheTechie.
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4 years 2 months ago - 4 years 2 months ago #83693 by SteveTheTechie
Replied by SteveTheTechie on topic Troubleshooting FTH Emails
Maya: Did Jenny just add this email address to her profile very recently? (just checking if she maybe sent email from it before putting it in her profile)

I have confirmed that the email address is not blacklisted.

I have confirmed that the vpm email address is not disabled by the VPM.

Please have Jenny send a test email to the VPM email address, but prefix the subject line with {{trace,savein}} . This will save some troubleshooting information that I can take a look at.
Last edit: 4 years 2 months ago by SteveTheTechie.
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4 years 2 months ago - 4 years 2 months ago #83694 by VPOO
Replied by VPOO on topic Troubleshooting FTH Emails
Thanks for the quick replies & suggestions. The test email with your prefix in the subject was received by our VPM. I've attached the confirmation email.
Attachments:
Last edit: 4 years 2 months ago by VPOO.
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4 years 2 months ago - 4 years 2 months ago #83695 by SteveTheTechie
Replied by SteveTheTechie on topic Troubleshooting FTH Emails
Ok, well I am not sure what to say then. :? If your vpm is receiving the emails that she was not previously receiving, and my troubleshooting information is telling me that everything is working fine (that is what I see), then I am not sure if there is anything to do on this. I need to be able to reproduce a problem and see how it is occurring to be able to resolve it. :unsure:
Last edit: 4 years 2 months ago by SteveTheTechie.
The topic has been locked.
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