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Bigpond email address bounce

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5 years 4 months ago #79325 by pdragicevich
G'day FTH devs,

I'm having an issue with a @bigpond.com email address at the moment. Bigpond are a large ISP in Australia so it might be affecting more users of other clubs in Australia. The emails are bouncing with the following message:
Diagnostic Code: 554 5.5.4 [50.19.253.65] Amazon EC2 not allowed. Please email postmaster@bigpond.com and provide the IP address of your instance for whitelisting. IB107

I've googled and it's not just Free Toast Host - others have reported the same issue. Personally I think it's a bit stupid but Bigpond are part of Testra which are a big bureaucratic organisation so not sure if we can change their minds on this decision.

I asked the member if they have an alternative email address for now but is it worth you guys emailing postmaster@bigpond.com with the IP address?

Best regards,
Paul

Paul Dragicevich
Cockburn Toastmasters
Perth, Western Australia
Club # 8453
cockburn.toastmastersclubs.org/
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5 years 3 months ago #79394 by Pam
Replied by Pam on topic Bigpond email address bounce
Bigpond emails are working again.
You might need to re-enter email addresses in Membership Management for some of your bigpond members

FreeToastHost Ambassador
VPE HOT Toastmasters 2025-2026 hot.toastmastersclubs.org/
Webmaster Redlands Toastmasters 2025-2026 redlands.toastmastersclubs.org/
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