TOPIC:

Club 584 Robina Toastmasters

Our Club President's private email has been blocked from use. I have tried to reinstate it but presently he can't use it anymore. It has also stopped ALL our members who have a bigpond.com email account to be excluded and blocked in our group email settings - what can we do?? How do we rectify the problem? The email addresses used by our members are all VALID addresses. It has only occurred in the last 24 hours.
They are being assigned email addresses such as This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Club website is robina.toastmastersclubs.org

I have attached the error message but part of the message reads :
[Thu, 26 Mar 2020 04:30:10 UTC, FreeToastHost System Warning]

Emails sent to the primary email address [ This email address is being protected from spambots. You need JavaScript enabled to view it. ] for Member Lou Cervetto DTM have bounced too many times and exceeded the FreeToastHost limit for bounces.

This automatically generated message is to notify you that this email address ***has been removed*** from the FreeToastHost database to prevent it from causing further bounces.

Repeatedly attempting to send emails to invalid, non-working email addresses hurts the overall email reputation of the FreeToastHost system and will not be tolerated.

Please ensure that valid, functioning email addresses are in use to prevent further actions of this nature in the future.

If you have any questions about this warning, please visit support.toastmastersclubs.org

It is doing this to 4 of our members. Please advise

Thank you Jane Buckley Robina Toastmasters robina.toastmastersclubs.org
This email address is being protected from spambots. You need JavaScript enabled to view it.

Hi Jane
Yes, there is an issue affecting all bigpond users (myself included), and possibly others too. I've been in contact with bigpond this afternoon. We think we know the cause. Hopefully we can get it sorted out soon.

Thanks for the reassurance - I thought I was going mad or COVID-19 had taken over our site! Will await the fix ...

Hi @Pam, any update on this? I am a member of 3 clubs and have experienced this issue with bigpond and telstra email domains the last 4 days. I have emailed the Postmaster asking if they could whitelist toastmastersclubs.org . If telstra require any further evidence of instances or you need more support to back you up, let me know.

Whitelisting by a third party has taken place. Just waiting for it to clear on telstra side. They've said it could take 24 hours, hopefully by tomorrow morning. Once clear we'll have to reset bounce counts here. Some clubs will have to update some of their bigpond addresses in membership management

Finally cleared!
I've reset the bounce counts for bigpond users at Robina and Clubs 8924, 3627774 and 2932197

Pam - really appreciate you notifying us of this. This is the first time I have used the forum and can't thank everyone enough for the assistance received.
Stay safe and healthy!
Jane Buckley
Robina Toastmasters 584

Robina Toastmasters 584

It is still bouncing - I just tested our group email and it bounced the three bigpond.com users. Is there a step that I need to take as the Administrator for our site ... I am a real novice and need direction if there is something I need to do from our end. Thanks Jane Buckley

My apologies - it seems I used my personal address rather than my FTH address when testing. Will try calling them again - that will take some time!

I've just been on the phone for almost 2 hours - about half of which was on hold. Spoke to a lady who really did her utmost to help - she thinks the problem has been addressed now, but will take some time to become effective. She was hoping it would be minutes, but no such luck. I'll check every few hours and keep you updated

Thank you for your hard work Pam.

Pam - thank you so much - what would we be doing without you! We will be patient. Fingers crossed it will work. Sigh 2 hours - nightmare!
Jane B.

Thanks for your work Pam, will this automatically fix the bounced emails from the Kenmore Toastmasters website? I have a members whose bigpond address "has been removed from the FreeToastHost database"

The bigpond issue still hasn't been cleared.

You'll have to add the member email addresses back into membership management.
We'll also have to reset the email bounce counts here once we have the all clear.

In the meantime please forward agendas and club emails to your bigpond users, or ask them to use an alternative email address in the interim if they have one. They can edit to their profiles, or admins can add in membership management

Appreciate the ongoing updates - a novice question ... would it best if we just removed their addresses for the time being and email them individually in terms of other communication until it is sorted? At least this way we can still use the group emailing system without getting all the bounce messages ... apologies for taking up so much of your time.
Jane B

Jane, even if you remove the addresses (which the system will do eventually anyway), you'll still get a message saying the agenda hasn't gone to those members. That serves as a handy reminder.

If your members use the club email groups, it might be best to let everyone know that there is a bigpond issue and to forward emails to bigpond users until it is cleared - hopefully not too long now.

This time we really do have liftoff! Thanks Brian!
I've reset the bounce count for all critical bigpond members.
You might need to re-enter email addresses in Membership Management for some of your bigpond members

Thank you so much Pam for your patience in this matter. Yes - it looks like it has been fixed!!

Thank you Pam, it really is appreciated!