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Changing Domain Names Hiccup

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4 years 9 months ago #81540 by JLLtmplus
Changing Domain Names Hiccup was created by JLLtmplus
My home club, Toastmasters Plus, club #5677, changed its name recently to Good Morning Toastmasters. We had been using the custom domain name of toastmastersplus.org but after the name change we bought a new domain name, goodmorningtoastmasters.org and registered it though GoDaddy as we had done with our prior domain name.

Yesterday I attempted to switch domain names by first, changing the domain name entry in the Custom Domain Name field on the Admin Console. Then I worked with tech support at GoDaddy to disable the toastmastersplus domain name and make sure that the goodmorningtoastmasters.org domain name had all the correct DNS settings to connect with our site here at FreeToastHost.

It has been well over 24 hours since we made these changes and the new domain name does not appear to be connecting to our site. I'm afraid that my attempt to change the setting on the admin console here did not work and I do not know how to get back to the console to correct the error.

Is there a way for me to get to my club website's admin console to make this change in custom domain name or is this something that will have to happen through tech support here?

Thanks for your help.

John Labbe
Good Morning Toastmasters, #5677
goodmorningtoastmasters.org (formerly toastmastersplus.org)
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4 years 9 months ago #81542 by Brian
Replied by Brian on topic Changing Domain Names Hiccup
goodmorningtoastmasters.org is not setup correctly

the is no MX record
there is no A record for mail.goodmorningtoastmasters.org

Please follow the instructions in the documentation.
support.toastmastersclubs.org/doc/item/dns-settings-overview

3 Class A

domain.ext A 50.19.253.65 (This directs internet traffic using your custom domain name to the FreeToastHost server.)
www.domain.ext A 50.19.253.65 (This lets you use www. with your custom domain name.)
mail.domain.ext A 50.19.253.65 (This is used with the MX record below to enable email to get to the FreeToastHost server for processing.)

1 MX record for mail

domain.ext MX-10 mail.domain.ext (This tells the registrar how to direct email to an email address containing the custom domain name.)
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4 years 9 months ago #81546 by JLLtmplus
Replied by JLLtmplus on topic Changing Domain Names Hiccup
Brian,
Thanks for your quick reply. I have attached a screen print of the DNS manager page for our domain name as it stood after the changes I made yesterday. It looks to me like the records you cite are in place so I'm not sure where to go from here.
John Labbe
Attachments:
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4 years 9 months ago #81547 by Brian
Replied by Brian on topic Changing Domain Names Hiccup
You have 2 entries for WWW
Cname and A remove the Cname
The MX record is wrong

The A entry for www needs to be corrected to just www
The entry for mail needs to be corrected to just mail.
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4 years 9 months ago #81548 by JLLtmplus
Replied by JLLtmplus on topic Changing Domain Names Hiccup
Thanks, Brian.
I believe that I have made the corrections you listed. I hope the next step is to give the internet some time for the changes to be recognized.
John Labbe
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4 years 9 months ago #81556 by Pam
Replied by Pam on topic Changing Domain Names Hiccup
Don't forget to put your new domain name in the custom domain box of the website admin console (basic settings)
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